Warsaw, Mazowieckie, Poland
- Provide a premium brand experience and service to customers - Assist customers with product enquiries including technical assistance - HelpDesk - manage all the requests from the customers coming by phone, chat, e-mail, social media in accordance with agreed procedures and guidelines - Participate in product promotion campaigns - Provide first level contact and convey resolutions to customer’s issues - Escalate unresolved queries to the next level of support - Ensure proper recording, documentation and closure of requests - Contribute to the knowledge base by submitting new solutions - Receiving and processing customer complaints, monitoring the circulation and timeliness of complaints clarification and feedback, ensuring efficient customer service - Handling e-commerce: running the online shop (verifying deliveries, stock, dispatches, orders, returns) - Cooperation with foreign departments of company
- New contracts management – acquisition of new acceptance points (fitness clubs, gyms) - B2B professional customer (partners) service (indirect/f2f) - Conducting commercial documentation: preparation of annexes, renewing contracts - Maintaining good relationship with the customers (partners) - Terms of agreements negotiation - Taking care of brand image within the highest quality of service - Supporting Marketing Department - company gadgets distribution - Current analysis of sport-card market (trends, competition, etc.) - Analysis of contract terms in relation to market rates - Other ad-hoc reports preparation upon supervisor’s request - Business travels
- Executing the collection process via telephone - Providing reliable information for bank’s customers - Entering data to the system - Reliable verification of the documents sent to the Amicable Collection Department - Customer service department support: activation and restriction of credit
- Accepting bookmaker’s bets - Monitoring the game and the bets placing process - Creating sport events offer - Sports statistics creation
- Accepting bookmaker's bets - Monitoring the game and the bets placing process - Creating sport events offer - Sports statistics creation