France
Senior Office 365 Engineer in Schenker Technology Center (Warsaw) sp. z o.o. - Exchange Squad Lead – lead of international sub-team (10 members (APAC, EMEA, AMER)); - e-mail system management (Exchange On-Premise servers and O365 e-mail cloud service) (for 70.000 Employees worldwide); - 3rd line Users support related to e-mail system; - Team Colleagues support regarding solving harder cases.
- e-mail system management (Exchange On-Premise servers and O365 e-mail cloud service) (for 70.000 Employees worldwide); - 3rd line Users support related to e-mail system. - Team Colleagues support regarding solving harder cases. Office 365 System Engineer (2nd line support) - User’s support related to: Azure, Intune, OneDrive, Teams.
- e-mail system management O365 (for 70.000 Employees worldwide); - mailboxes migration from Exchange On-Premise to O365 (e-mail cloud service); - Azure Active Directory Accounts and Intune objects management; - cooperation with 3rd party regarding Application packages creation; - Application packages management (RealmJoin); - Access management for Users to Applications (Azure groups); - User’s support related to e-mail system.
- antivirus server management (Kaspersky); - cloud services management O365 (mainly Exchange) (for 1300 Employees); - DFS serves management (starting from 4 TB data straight up and redundant server establish to replication set up); - network catalogues access management; - SVN access management; - virtual machines (VMware (via vSphere) management 1300 machines, Hyper-V 350 machines) with following systems: Windows 8 (64 bit) Windows 7 (64 / 32 bit) Windows Server 2012 R2 (64 bit) Windows Server 2008 (64 bit) Windows Server 2003 Standard
- domain User’s account management (750 in Poland, 50 in Lithuania and Latvia) including access to: - domain groups and network catalogues access (Active Directory, Hyena); - mail server (mailbox management) (Exchange 2010); - applications (16 (PROD and UAT)); - periodical entitlement review (actual User’s access report); - preparing access management reports for audit; - User’s support for e-mail related incidents / problems; - distribution lists and contacts management on e-mail server; - mail server (mailbox management) for Agents (1000 in Poland) (Exchange 2007); - creating network directories with its domain groups with permissions; - managing tickets in JIRA ticket portal.
User’s support for ca 300 Employees.
Controls & Compliance Officer in Service Management, Technology Infrastructure Department (Voice, Network, Desktops, Wintel servers, Unix servers, Data Centre, Middleware) in Citibank Handlowy w Warszawie S.A. - Department ISO 20000 acquisition project co-ordination (ITIL related project); - Compliance issues, Corrective Action Plans, Risk Acceptance co-ordination; - Risk and Control Self Assessment; - Supporting unit / interface for internal and external audits; - Local procedures, process manuals control; - Country appendices control for regional procedures; - Other controls conducting within Department; - cooperation with similar teams in other EMEA countries and Head Quarter in London.
- Risk and Control Self Assessment; - Supporting unit / interface for internal and external audits; - Local procedures, process manuals control; - Country appendices control for regional procedures.
User’s (software) support for ca 5000 Bank Employees via phone.