Cracow, Małopolskie, Poland
Product Delivery Manager with a strong background in customer operations and product development support. Experienced in coordinating software delivery, managing product backlogs, and facilitating Agile ceremonies. Skilled at working with developers, stakeholders, and business operators to translate business needs into actionable development tasks. Known for strong communication, organization, and the ability to keep teams aligned and delivery on track in fast‑paced environments.
Coordinated delivery of product initiatives for a development team, ensuring smooth collaboration between developers, operators, and stakeholders. Managed and prioritized the product backlog using Jira to ensure development work aligned with business goals. Facilitated Agile ceremonies including sprint planning, daily stand‑ups, and sprint reviews. Led the transition of the team workflow from Scrum to a Kanban-based delivery model. Maintained ongoing communication with stakeholders and operators to gather feedback and identify opportunities for new features. Prepared weekly delivery and progress reports summarizing team performance and project status. Coordinated work of developers to maintain transparency of progress and ensure timely delivery of product improvements.
Provided high-quality customer support, resolving complex service issues while maintaining strong client relationships. Acted as a communication bridge between customers and internal technical teams. Identified recurring issues and reported them to product and development teams to improve service quality. Managed multiple requests simultaneously in a high‑volume, fast‑paced environment.
Delivered professional customer support via phone and email channels. Resolved customer issues while maintaining compliance with internal service standards. Documented interactions and solutions in internal systems.