Zürich Metropolitan Area
Operations and transformation leader with more than 20 years of experience in international, highly operational and fast-paced environments. Throughout my career, I have led operational organizations, supported international transformation programs and worked closely with teams and managers to improve performance, quality and operational stability across multiple sites and functions. My background combines operational leadership, business transformation, continuous improvement and organizational development in logistics, aviation, infrastructure and industrial environments. I enjoy working close to the business, understanding operational realities and developing pragmatic solutions that people can actually implement and sustain. Colleagues would probably describe me as pragmatic, reliable and solution-oriented, with a strong focus on collaboration, leadership and execution.
Responsible for the operational, organizational and people leadership of two branches in the Zurich and Central Switzerland region. Focused on operational performance, leadership development, service quality and the continuous improvement of structures, processes and collaboration across teams and partners. Strong emphasis on pragmatic leadership, operational reliability and high-performing teams in a dynamic logistics environment.
Established and implemented group-wide Business Process Management across multiple sites to improve operational transparency, governance and performance. Introduced standardized leadership and continuous improvement routines, harmonized operational processes and worked closely with operational leadership to strengthen collaboration, operational stability and sustainable execution.
Co-led a global transformation and operational excellence program across 247 locations worldwide. Worked closely with regional leadership teams to implement standardized operational structures and practices and supported international transformation initiatives through pragmatic execution, coaching and stakeholder alignment.
Supported the rollout of a regional transformation and operational excellence initiative across multiple European locations. Worked closely with local management teams to improve operational performance, implement standardized processes and support sustainable execution in a dynamic international environment.
Led operational transformation and optimization initiatives within terminal operations with focus on operational performance, service quality and process stability in a highly regulated environment. Contributed to strategic terminal and infrastructure projects and supported managers and teams in implementing sustainable operational improvement practices.
Worked closely with international operational and management teams to develop and implement operational and quality standards across ground and passenger handling operations. Facilitated cross-functional workshops and continuous improvement initiatives across four continents, with strong focus on collaboration, operational excellence and pragmatic implementation in diverse cultural environments.
Led strategic terminal and infrastructure projects in a highly regulated operational environment with significant stakeholder complexity. Responsible for the centralization of security screening operations and the optimization of key passenger and material flows to improve operational efficiency, service quality and customer experience at Zurich Airport.
Supported operational and infrastructure projects related to security operations and regulatory implementation within interdisciplinary project teams. Contributed to process optimization initiatives and operational improvements in a complex airport environment.