Pavlina Stefanova

Student Support Officer 👩🏻‍🎓 |Criminology & Forensic Psychology Graduate | Mental Health Advocate | Safeguarding & Offender Intervention |

London, England, United Kingdom

About

I’m a Criminology and Forensic Psychology graduate with over 9 years of experience in team leadership and frontline environments. I’m passionate about supporting rehabilitation, mental health, and justice reform—especially for vulnerable or marginalised groups. My academic work included modules on mental disorder and crime, offender profiling, hate crime, youth offending, and forensic theory. My dissertation explored radicalisation and violence within online communities: “The Evolution of Incel Ideology and the Transition to Violent Crime.” I’ve completed training in suicide prevention and safeguarding, and I bring trauma-informed communication, crisis de-escalation, and strong case documentation skills to every setting. I’m especially interested in roles within forensic mental health, youth justice, probation, or the NHS (Liaison & Diversion, CAMHS, or criminal justice support roles). Let’s connect — especially if you work across criminal justice, mental health, or public sector reform.

Experience

  • Student Support Officer at Fairfield School of Business - (FSB)
    Jul 2025 - Present · 1 yr 3 mos

  • General Assistant at CH&CO
    Mar 2016 - Jul 2025 · 9 yrs 5 mos

  • Kew Gardens, London (9 yrs 3 mos)
    • Assistant Manager
      2019 - Mar 2025 · 6 yrs 3 mos

      Managed high-pressure situations, ensuring the safety and well-being of customers and staff. Led crisis resolution efforts, using de-escalation techniques to handle conflicts, aggressive individuals, and distressing situations. Supervised and trained staff in customer engagement, resilience, and conflict resolution—key forensic psychology competencies. Developed risk assessment strategies, ensuring public safety and regulatory compliance.

    • Event Coordinator
      2017 - 2019 · 2 yrs

      Coordinated large-scale events, ensuring crowd management, crisis intervention, and emergency response readiness. Gained behavioral observation experience, identifying potential risks and implementing preventative safety measures. Collaborated with security teams to develop incident response protocols.

    • Catering Assistant
      2016 - 2017 · 1 yr

      Provided emotional and practical support to distressed individuals in a high-pressure environment. Maintained composure and professionalism while handling difficult customer interactions.

  • Legal Intern at Sofia, Bulgaria
    2014 - 2015 · 1 yr

    Gained hands-on exposure to forensic casework by assisting a criminal law prosecutor. Conducted court observations, enhancing knowledge of psychological evaluations in the justice system. Shadowed professionals during client and offender interviews, gaining insights into offender behavior and risk assessments.