Paul van den Heuvel

CIO @ HTM Personenvervoer N.V. | Leading Technology and Data Strategy

The Hague, South Holland, Netherlands

About

I am an experienced CIO and senior IT leader combining strategic governance with hands-on leadership of modern IT landscapes. My focus lies in aligning technology, data and AI initiatives with business and societal objectives, while ensuring reliability, security and cost-effectiveness. I have extensive experience operating IT as a governance-driven organization, including CIO office functions, Agile/DevOps teams and the management of outsourced IT services. I specialize in setting clear direction, establishing strong vendor and sourcing models, and translating complex digital ambitions into executable roadmaps. In recent years, my work has increasingly focused on data-driven decision-making and AI adoption, building sustainable capabilities for analytics, data integration and intelligent automation. I have a strong interest in strategic workforce planning, developing scarce IT talent, and creating organizations that can adapt to rapid technological change. I value clarity, pragmatism and collaboration, and I believe technology should ultimately serve people, policy and long-term impact.

Experience

  • CIO at HTM Personenvervoer N.V.
    Apr 2021 - Present · 5 yrs 3 mos

    Responsible for setting and leading the technology and data strategy for HTM. Member of the board.

  • BAM Infra Nederland (3 yrs)
    • Head of Digital Information Services
      Feb 2019 - Apr 2021 · 2 yrs 3 mos

      Heading BAM Infra Digital Information Services and with that responsible for digital demand and delivery management BAM Infra (Netherlands)

    • Manager Project Services a.i.
      Dec 2018 - Apr 2019 · 5 mos

    • IT Business Partner
      May 2018 - Feb 2019 · 10 mos

      Specific focus on Dutch Civil Engeneering units Rail, Energy & Water and Telecom.

  • Manager Information Consultancy at Autoriteit Financiële Markten
    Jul 2017 - Apr 2018 · 10 mos

    - AFM Business Information Planning process implementation - AFM Business Information Plan

  • Manager Business Information Management & Architecture at Eneco
    Nov 2013 - Jun 2017 · 3 yrs 8 mos

    - Digital/IT (Strategy, roadmapping) - (Agile) Business Information/Transformation Management / Project Portfolio Management - (Agile) Architecture management improvement - Business/IT governance (alignment/fusion) Responsible for implementing the Business Information Planning process and therefore, among other things, organizing an managing the following teams: - Information Management - Portfolio Management - (Enterprise) Architecture - Service Management - Consultants

  • Information Manager at PostNL
    Jan 2012 - Oct 2013 · 1 yr 10 mos

    Information Manager at PostNL. Key responsibility is delivering VALUE to the following (process)chains: - Purchase to Pay (P2P); - Order to Cash (O2C); - Plan to Control (P2C); - Account to Report (A2R). Main tasks: - Managing business / IT domain team (IT Architects, Information Analists, Application Consultants, Service Manager, Program Manager); - Information planning (Information Plan) based on business demand and strategy; - Accomplishing long term vision regarding the O2C, P2P, A2R, P2C process chains; - Accomplishing a widely supported TO BE business / IT architecture; - Accomplishing business / IT alignment; - IT landscape management (Application portfolio management); - Project portfolio / investment management; - Gatekeeper for the related IT budget (approx. 8 mio).