Newmarket, Ontario, Canada
IT Professional with over 30 years of experience specializing in IT Security, Data Privacy, Risk Management, Quality Assurance, Team Leadership, and ITIL Process Implementation. Specialties: Data Privacy, IT Security, Policy Development and Compliance, Process Design and Implementation, Corporate Communications, and ITIL Implementation.
• Developed test plans and test cases for one of BMO's largest client/server application initiatives that was designed to provide all customer-facing staff with one integrated sales and service portal. • Conducted formal reviews and inspections of project artifacts such as test plans, test cases, business requirements, architecture designs, and detailed design specifications (ISO 9001 / CMM certified environment). • Mentored junior testers on agile / iterative testing methods and processes.
• Led a group of nine QA Analysts in the testing of a Wealth Management application as part of a 60 million dollar conversion project from TD/Canada Trust. • Developed and executed test plans, test strategies, test scripts and test cases for System Integration testing. • Evaluated and implemented test tools for performance testing (Compuware QA Load and Application Expert). • Identified, documented and escalated issues that posed a risk to project quality. • Educated management and staff on effective quality processes and techniques, including the training and mentoring of new QA team members. • Worked closely with Development, Project Managers and Technical Support groups to facilitate process improvement and establish a high quality focus during the entire project life cycle. • Established a Quality Assurance Centre of Excellence with the goal of improving the reliability, performance and usability of Canada Life's business-critical web and client server applications. • Defined and implemented QA methodologies, strategies, processes, templates and tools for automated testing, defect tracking, release management and metrics reporting in an effort to professionally test and transition applications between development, test and production environments. • Setup and managed a dedicated test lab environment. This included the evaluation, implementation and management of test tools for automation, stress testing and defect tracking (Mercury LoadRunner, QuickTest PRO and TestDirector).
• Established a new Quality Assurance team of seven staff members with the specific goal of ensuring that all Delano applications were delivered to market with the highest level of reliability, availability, and scalability. • Responsible for developing test strategies, test plans, test cases and overseeing their execution specifically for the System Integration and Performance testing of Delano's eBusiness applications • Designed and developed automated test scripts to support all functional and performance testing efforts (using WinRunner and LoadRunner test tools).
• Implemented a professional application development infrastructure through the introduction of development standards, an SDLC, best practices, and processes for quality assurance, code promotion, change management, and release management. • Responsible for the administration and availability of the Development, Test and Production Lotus Notes server environments that supported 8,500 users. • Responsible for the release of all Intranet and E-Commerce Domino applications into the Manulife production environment. • Responsible for the testing of all Lotus Notes applications designed for the Manulife Production Services organization. • Accountable for budgeting, staff appraisals and team development