Lisboa, Lisbon, Portugal
• Directed organizational leadership in Technology, Security, and Media, aligning technological initiatives with the organization's strategic goals and driving innovation within the Sport Lisboa e Benfica group. • Advanced technological developments across various organizational areas to maintain a competitive edge within the sector. • Maintained an integrated perspective of the organization's core business processes and services, managing and monitoring resources (personnel, equipment, systems) to align with organizational commitments, including SLAs, service requests, orders, incidents, and change management. • Oversaw efficient and effective operations, ensuring resources were managed and adapted to meet the organization's service objectives. • Ensured the operation, maintenance, and management of the Benfica Group's IT and Security infrastructure.
Leading a consulting team specializing in Technologies & Information Systems, Security, and IoT for the B2B business segment, with key responsibilities including: • Defining strategies to B2B market approaches in Technology, Security, Cloud, Information Systems and IoT, designing and pricing solutions integrated with Altice’s partner service portfolio. • Driving business development initiatives in collaboration with commercial channels, implementing structured demand generation activities to create new opportunities and services. • Providing service consultancy by analysing customer needs, market trends, technological advancements, and defining innovative and differentiating solutions. • Strengthening technological expertise and capabilities to enhance market approaches across various industry sectors. • Overseeing a turnover of €60M and managing a team of twenty-eight consultants. • Supporting product development by offering market insights to ensure alignment with customer needs and expectations.
Led the development of IT, IS, and Security products and services for the B2B market, with responsibilities including: • Designing, and developing the product and service offerings within Altice B2B (P&S Roadmap). • Managing the complete product lifecycle. • Driving market positioning and promotion of products. • Establishing sales plans and overseeing their execution. • Building strategic partnerships to enhance the product portfolio. • Develop training plans for the commercial segments. • Designing incentive models for various commercial channels. • Streamlining and optimizing sales processes. During this tenure, successfully launched key products such as Cloud Backup, DRaaS (Disaster Recovery as a Service), and Cloud Office.
Head of IT and Security Consultants, responsible for developing and managing business opportunities for the Portugal Telecom Group across national and international markets. • Provided IT, Cloud, and Security consultancy to support business opportunities in the top corporate market. • Development of IT corporate businesses in Brazil. • Positioned IT products and services in international markets. • Assessed technological partnerships and business models to create differentiated approaches for the corporate markets in Portugal and Brazil. • Qualified customer needs and defined technical and commercial strategies. • Supported product management by contributing to the vision and market positioning of products and services both domestically and internationally. • Proactively identified high-potential customers and developed integration plans for new services. • Collaborated with the commercial segment on account planning and strategies for IT and Security services commercialization. • Prepared IT technical and financial proposals for corporate and international markets. • Established business approaches with partners to generate leads and enhance the sales of products and services.
Led the development of the national IT and Security Pre-Sales Unit, providing consultancy and support for opportunities within the Corporate Segment of the Portugal Telecom Group. • Designing and conceptualizing architectures and solutions aligned with customer needs. • Preparing and presenting technical and financial proposals to clients. • Analysing market trends to identify innovative technical and financial strategies. • Validating, defining, and integrating partner services into proposed solutions. • Supporting the technological advancement of IT and Security products and services by evaluating solutions, technological partnerships, and business models.