Netherlands
Some people are business. Some are technology. I've spent my career being both — and that intersection is where I create the most value. Across multinational environments spanning Europe and the Americas, I've worked where business strategy, technology, and delivery meet — leading enterprise and digital transformation programmes, AI and automation initiatives, and operational improvement and process redesign in complex, multi-market organisations. I've supported platforms processing €5B+ in annual revenue, run vendor evaluations and build-vs-buy decisions on multi-million-euro programmes, driven cloud migration and Agile delivery across enterprise platforms, and built operational, data-quality, and revenue-assurance frameworks that hold up under regulatory scrutiny and scale across markets. Much of that work has lived in large-scale customer, billing, and operational systems (including OSS/BSS and Amdocs platforms) — but the throughline is making complex operations run better, wherever they sit. What I bring beyond the technical depth is the ability to read a room and move people through change — whether that's a C-suite conversation about strategic direction, a workshop with engineers untangling integration design, or a tense stakeholder moment when a delivery is at risk. Managing those relationships and aligning business, technology, and delivery teams is often where the real value gets created. I take on consulting and transformation roles where the problems are real, the stakes are high, and someone needs to bridge the gap between what the business needs and what technology can do. That's where I'm most useful.
Advising organizations on enterprise transformation, AI & automation strategy, and operational improvement across complex multi-market environments. Advising organisations on enterprise transformation, AI and automation strategy, and operational improvement across complex, multi-market environments. Translating business challenges into actionable technology roadmaps, bridging the gap between strategic intent and practical delivery. Supporting platform assessments, vendor evaluations, and architecture reviews across enterprise systems, including customer, billing, payments, and operational (OSS/BSS) platforms. Facilitating stakeholder alignment between business, technology, and delivery teams through transformation and change initiatives.
Led enterprise platform transformation and modernization programmes , overseeing migrations, system integrations, and capability builds across customer management, billing, payments, and operational fulfilment systems (OSS/BSS). Conducted impact assessments and vendor POC evaluations, enabling informed build-vs-buy decisions and reducing implementation risk on multi-million-euro programmes. Drove cloud migration and digital operations initiatives, improving scalability, resilience, and operational efficiency across enterprise platforms. Designed reusable architecture patterns in collaboration with product owners and business stakeholders, accelerating delivery and reducing solution complexity. Led cross-functional Agile delivery teams, mentoring consultants and analysts while maintaining stakeholder alignment at senior and C-level.
Designed end-to-end operational solutions spanning order management, billing, and service assurance across 8 European markets. Defined solution architectures aligning business, application, and infrastructure layers with enterprise standards, producing HLD/LLD documentation covering system integration, data flows, and component interactions. Implemented automation solutions that reduced manual operational effort by 40% and improved service-delivery accuracy. Designed data-quality and validation frameworks that reduced billing discrepancies by 30% and strengthened revenue-assurance controls. Governed vendor relationships and third-party service delivery, overseeing SLA compliance, service reviews, and performance accountability across operational partners. Established incident management and escalation frameworks across regulated operational processes, ensuring timely resolution, root-cause analysis, and adherence to compliance and audit requirements. Built and mentored a cross-functional team of analysts and engineers, driving capability development and maintaining high delivery standards across a 6-year programme.
Gathered and documented functional and technical requirements for enterprise platform enhancements across billing, operational, and customer systems. Coordinated UAT and validation cycles for system upgrades, ensuring clean go-lives with zero critical post-release defects across all managed releases. Delivered reconciliation and reporting automation initiatives, reducing manual processing effort by 60% across billing and operational workflows. Produced system documentation and operational runbooks adopted across multiple European markets, improving platform adoption and consistency.