London, England, United Kingdom
I lead the WNS Practice for Manufacturing, Retail, and Consumer sectors across Europe. Over 20 years of experience in business development, commercial negotiation, transformation and thought leadership. Leading and working with global, multi-disciplinary teams, I have a track record of delivering results through global services, automation, analytics, and AI. I partner with business leaders to help them succeed - upgrading operating models, processes, and embedding AI and cutting-edge technologies. Author of AI Book Review https://aibookreview.substack.com/ and WNS Industry Horizons Host of WNS Retail and Consumer Pulse Podcast Chair of Aecus/Hackett Innovation Awards 2014-2021 Speaker at industry events including ABSL, Hackett, IP EXPO, Intellect
Working with leaders in manufacturing, retail and consumer goods to succeed through better global services, automation, analytics and AI
Member of senior leadership team for high-growth consultancy. Responsible for strategy definition, new business development, and digital transformation offering and IP development.
Led the Hackett Group's Digital Enablement practice, setting strategy and leading sales and execution in Europe and North America. Covering Digital Strategy, Automation and AI. Helped clients to identify the best digital opportunities, build their capabilities and generate real ROI, across multiple sectors.
Led Alsbridge's BPO and Shared Services Practice. Expert in developing and optimising business process outsourcing deals, and optimising shared service centres. Wide ranging sourcing advisory experience, including IT, HR, Finance, Procurement and industry-specific processes. Worked with clients from a range of sectors, including engineering, financial services, telecoms / media and the public sector. Directed the development of market-leading BPO benchmarking and analytics. Director at the National Outsourcing Association. Led the Offshore Futures Project at Intellect, the UK's High Tech Industry trade association.