Mumbai, Maharashtra, India
Digital transformation leader with over 24 years of experience in the Information Technology industry driving transformations across Core Banking, CRM, MDM, SAS Analytics, Marketing Automation, Cards & Payments etc. Key achievements include: 1. SI Engagement Head for implementation of CRM, MDM, Sales & Service Analytics, Marketing automation and user adoption Program for State Bank of India 2. Headed IT Application Services Business Unit for BFS 3. Headed IT Infrastructure Services Delivery Unit for BFS 4. Relationship head as Global Client Partner for Credit Suisse engagement across US, UK and Switzerland. 5. Headed Cards and Payments Delivery for a Portfolio of Customers 6. Driven enterprise and solution architecture decisions for complex digital transformation programs. 7. Managed P&L, complex contract, vendor relationship, client relationship and complex delivery Worked with customers of leading organisations like Accenture, Cognizant, Tata Consultancy Services, Tech Mahindra and PCL Mindware. Spent 5 years in academia Masters’ degree in Computer Science and Engineering from Guindy College, Anna University, Chennai. BE in Electrical Engineering from NIT Silchar.
Driving Digital Transformation initiative for Reserve Bank of India. A unique Digital India initiative that aims to transform consumer protection services.
Provide strategic direction and program governance oversight for CRM implementation in SBI. This includes build and deployment of full technology stack, from virtualised private cloud environment up to CRMNEXT Product implementation. Build Informatica MDM (Master Data Management) solution for the group, SAS Analytics based cross-sell recommendation and marketing automation. Enterprise mobility and e-Learning. Realtime integration through IIB enterprise service bus. Manage complex contractual obligations and vendor relationships.
Lead the SeleceRooms product management, coding, review, testing, and rollout, platform strategy, product architecture and roadmap. SelectRooms is backed by Fairfest Media (fairfest.com), Organisers of TTF & OTM, India's largest Travel Trade Show Network.
Lead large deals for application management services business. Successfully lead multi-million dollar, multi year deals through different stages of the sales cycle. This included both new and renewal deals. Drive multi-functional internal teams and client stakeholders to ensure the right fit for Accenture, optimal solution, compelling proposal, accurate buyer value assessment and win-win deal pricing.
Provided solution and delivery leadership for IT infrastructure services for BFS customers globally. This involved enterprise resource planning, pre-sales support, incubation and scaling of high-performance service delivery organization. Ensured business growth coupled with flawless execution aligned to customer objectives. Drove continuous service improvement and transformation initiatives to ensure sustainability and increased value for our services. Owned P&L, budgeting and cost optimization initiatives
Head for Application Management services for BFS North America. Provided sales leadership, built and managed executive level client relationship required for protecting and extending our business. Lead the service management and transformation strategy with differentiated service offering. Relationship head and P&L owner for Investment Banking and Asset Management unit with a global bank based out of Europe. Scaled business exceeding the growth and margin targets. Ensured flawless execution of major change projects and initiatives across business lines.
Lead the Cards and Payments Strategic Business Unit (SBU). Provided pre-sales support, acquired new customers, scaled up delivery, solution and pre-sales organisations. Drove architectures, solutions and consulting for products across mobility, payment cards, payment authorization, clearing & settlement, risk and dispute management. Lead M&A Integration Consulting to integrate wholesale banking product lines for a global product organisation in retail and wholesale banking space. Represented Cognizant as speaker in payment conferences. Managed P&L and budgeting for the SBU.