Pauline Verlinden

About

Experience

• GSK (11 yrs 4 mos)
  • Head of Risk Management BE Vx Operations and Quality
    Jul 2025 - Present · 1 yr

  • Projects Portfolio Mgt / Risk Mgt Expert / BCP Owner Pack/Visual Inspection
    Mar 2022 - Jun 2025 · 3 yrs 4 mos

  • Portfolio Manager
    Jan 2016 - Feb 2022 · 6 yrs 2 mos

    Projects Portfolio Management (Up to 25 simultaneous projects) & Maintenance and Support Management (Around 110 validated systems) for Data Reduction Solutions (DRS) - Define priorities of projects according to business needs/risks and allocate resources accordingly - Ensure oversight of all projects regarding status, scope, planning, cost, issues and risks and make sure that issues are addressed and risks managed. (via a PPM tool) - Rationalize/standardize delivered systems and promote reusability. - Define & implement standard support processes - Establish metrics and KPI’s to monitor activities and identify opportunities for improvement - Ensure compliance with company policies Team Management, strategy and continuous improvements - Manage a staff of +/- 12 people (including management of FSP (Functional Service Provider) platform via adequate governance and monitoring) - coach project managers of the team - Define and deploy the team strategy to ensure both short and long term operational efficiency - Develop knowledge management and project management practices (Waterfall and agile/VFQ) - Act as Scrum Master - Drive continuous improvement of processes, productivity and quality

• ING (3 yrs 3 mos)
  • Process Manager
    Jul 2014 - Mar 2015 · 9 mos

    Ensure the delivery of an end-to-end, formalized “TO BE” Mortgage loan origination process. Definition of business rules, screens, data to be impleted in the new loan origination platform.

  • Product Manager SEPA payments international network / Project Manager
    Jan 2012 - Jun 2014 · 2 yrs 6 mos

    New SEPA payments products and related processes had to be implemented in the European market. I was part of the “end-to-end” responsible team of SEPA products for the international network (mainly FR, DE, AT, ES, IT, PT, UK, IE). My main responsibilities was to implement the new products and processes with collaboration with the different stakeholders (Communication, Marketing, Sales, Customer Support, IT, Legal...) and ensure that clients migrate to SEPA payments.

• Consultant in process and project management at Promexis
  Jan 2009 - Mar 2015 · 6 yrs 3 mos

  Besides my consulting experience, I helped develop Promexis activities by: - Supporting pre-sales activities and business developers - Developing methodologies for project management (specific for process improvement)

• Project Manager / Business process analyst at BNP Paribas Fortis
  Apr 2010 - Dec 2011 · 1 yr 9 mos

  I was part of the Engineering Accounts department, responsible to analyze and define processes and products related to the "accounts" domain, and for the project management (1000 MD).

• ARIS (designer) Trainer - BPM Methodologist at ING
  Aug 2009 - Nov 2009 · 4 mos

  Review and enhancement of ING’s “ARIS training materials” Trainer “Aris Training for ING” (5 trainings given from 2009 to 2013)