London Area, United Kingdom
As a Senior HR Leader, I spearhead and lead transformation initiatives within the People function, driving organisational change and enhancing operational effectiveness. Experienced across HR operations and shared services leadership roles, with a proven track record in delivering outstanding results that improve service, productivity, and culture. I excel in developing and implementing strategic plans, leading cross-functional teams, working with professional advisers, and negotiating complex commercial agreements. I also have expertise in optimising technology platforms, people systems and service delivery models. I am a trusted adviser to senior leaders, including C-level, and I build positive relationships and enhance performance throughout the organisation. I am passionate about creating a better employee experience, and I am always looking for new ways to innovate and improve.
As Head of Pensions, I provide strategic leadership for pension services delivered to the Trustees and 200,000+ members of Royal Mail’s pension plans. This includes navigating the heightened regulatory landscape of operating the UK’s very first Collective Defined Contribution (CDC) scheme. I lead a dedicated team of c.130 professionals, directly manage an £11m annual commercial and systems budget, and drive continuous transformation to enhance the operating model, optimise member outcomes, and maintain the highest standards of governance and compliance.
Developing, implementing, and managing compensation and benefits programs that attract, retain, and motivate our Partners Responsible for leading a team of reward specialists to deliver both cyclical pay activity (eg pay review) and proposition design work at pace with competing deadlines Strategic planning, market analysis, and program administration to ensure competitive and compliant compensation structures Developed and implemented comprehensive compensation strategies that aligned with organisational goals, enhancing talent attraction, retention and the overall employee experience Building credible relationships with senior business leaders, internal governance groups and the Executive team to influence effectively and provide expert guidance to HR partners on compensation matters, fostering informed decision-making across the organisation
Spearheaded and led transformation initiatives within the People function, driving organisational change and enhancing operational effectiveness Developed and implemented strategic plans to optimise function, design a new operating model, and improve the service experience for employees and pension scheme members Led cross-functional teams in the design and implementation of transformation projects, ensuring alignment with wider strategic plans to time, budget, and quality Experienced in working with professional advisors, and negotiating complex commercial and contractual agreements at pace and in a dynamic environment, including TUPE transactions Acted as a trusted advisor to senior leaders, providing guidance and expertise to inform the transformation strategy and initiatives
Reporting to the Director of People Operations, I'm responsible for the operational leadership of the John Lewis Partnership's pension scheme, comprising 184,000 members A member of the People Operations Leadership Team, a multi-discipline HR administration function serving the needs of 65,000 Partners through the Hire to Retire employee lifecycle Secured investment for and delivered changes to improve customer experience and business processes focused on removing root causes of failure and technology optimisation Experienced in leading development and implementation across Oracle HR, Oracle Financials, and Workday platforms During my tenure, I led a full review of the administration and was accountable for the operational delivery of numerous pension change projects and programmes, including closure of the final salary (defined benefit) pension scheme with projected cost savings of c£240 million over 5 years Engage, inspire, and measure the contributions of both in-house and outsourced teams to successfully deliver a commercially sound, productive, and compliant service Led the ongoing relationship with the Trustees (an independent board) with accountability for the provision of pension services on behalf of the Partnership
Responsible for the complete end-to-end people management of a team of Cabin Crew, including recruitment and training to support business and operational requirements within the Inflight Customer Experience (IFCE) function Led teams of Cabin Crew and Inflight Managers to achieve customer service, people, and operational targets through the consistent delivery of world-class customer inflight service Enhanced engagement and retention of high-value customers through recognition and relationship-building initiatives
Responsible for all aspects of performance management of around 150 cabin crew from all ranks (main crew, pursers, and Cabin Service Directors) Experience in negotiation and collaboration with trade unions as well as departments from all fleets within British Airways Responsible for assessing the Senior Crew members in the team by conducting line checks and briefing audits, as well as conducting performance appraisals (annual reviews) using calibration Expert in coaching and mentoring Effective management and implementation of change while positively influencing team members' engagement and adoption Championed new recognition schemes and worked closely with colleagues across the airline to effectively enhance productivity, morale, and engagement with the BA brand through periods of change
Responsibility for leading a large retail city centre branch with c20 employees including an Assistant Branch Manager and Counter Manager to achieve Service, Value, and Operational Rigour standards and exceptional retail results Area Service and Commerciality champion - improved service and business execution across all branches in my area. Independent Third Party mystery shoppers scores improved 20%, year on year