Washington DC-Baltimore Area
I help people and organizations move forward—with purpose, leadership, and alignment. For more than three decades, I’ve led teams, built organizations, mentored leaders, and helped people navigate growth, reinvention, change, and meaningful work. My career has taken me from broadcasting and elected public service to executive leadership in transportation, media, education, and global business. Along the way, I’ve learned something powerful: The most successful and fulfilled people are aligned. Aligned with their strengths. Aligned with their passions. Aligned with meaningful work. That belief became the foundation for my book, Find Your X Factor: Follow Your Personal Treasure Map to Purpose. I believe every person has an X Factor—the unique intersection of talents, passions, experiences, and opportunities that allows them to live and lead with energy, clarity, meaning, and impact. Throughout my career, I’ve served as an elected official, CEO, senior executive, broadcaster, educator, media host, and trusted advisor. I’ve led organizations through growth, crises, political pressure, customer transformation, innovation, and cultural change—and I’ve seen firsthand what happens when leaders and teams operate in alignment…and when they don’t. One of the accomplishments I’m most proud of is helping develop leaders. Many members of teams I’ve led and mentored have gone on to become CEOs, senior executives, and respected leaders in their own right. Leadership is not just about achieving results—it’s about helping others discover and grow into their own potential. I also serve as adjunct graduate faculty at Villanova University, where I teach and mentor graduate students through a practical, real-world lens focused on leadership, communication, organizational change, customer experience, public service, and the future of mobility. Today, I serve as SVP & Chief Customer Officer for Modaxo Americas/ANZ and host Transit Unplugged, a leading global media platform for public transportation, where I explore leadership, innovation, customer experience, and mobility with executives and changemakers around the world. 🎯 I speak on leadership, finding your X Factor, reinvention, executive communication, organizational culture, customer experience, and the future of mobility. 🎤 Available for keynote speaking, leadership retreats, executive sessions, media interviews, podcasts, and conference moderation. 📩 [email protected]
As Chief Customer Officer for Modaxo Americas/ANZ, I partner with public transportation agencies to strengthen customer success, executive visibility, innovation, and industry influence. Work closely with transit leaders to elevate agency success stories, create thought leadership, strengthen strategic relationships, and amplify impact through media, executive engagement, storytelling, and customer-focused initiatives across mobility and public transportation. Internally, I help strengthen culture, communications, and alignment across Modaxo Americas/ANZ, supporting executive visibility, leadership engagement, and organizational connection across a diverse portfolio of transportation technology businesses. I also help connect internal leaders to evolving transit industry trends, government policies, funding priorities, and regulatory developments—providing strategic context that helps our businesses better understand customer needs and develop products and services aligned with the realities facing public transportation agencies. As part of my leadership responsibilities at Modaxo, I started and lead Transit Unplugged—an award-winning global media and thought leadership platform focused on public transportation, mobility, leadership, and innovation. Serving as Producer and Host of the Transit Unplugged podcast and TV show and live events, I help elevate transit agency and executive voices, showcase best practices, and strengthen industry dialogue through storytelling, executive interviews, thought leadership content, and live industry events. Over nine years, Transit Unplugged has produced more than 500 podcast and TV episodes, generated over 11 million views across platforms, and built distribution across a network of more than 30 television channels, streaming networks, YouTube, and digital media platforms.
Founded and lead Transit Unplugged, an award-winning global media and thought leadership platform focused on public transportation, leadership, mobility, customer experience, and innovation. As Producer and Host of the Transit Unplugged podcast and TV show, I help elevate transit agency and executive voices, showcase best practices, and strengthen industry dialogue through storytelling, executive interviews, live events, and thought leadership content. Over eight years, Transit Unplugged has produced 500+ podcast and TV episodes, generated more than 11 million views across platforms, and built distribution across 30+ television channels, streaming networks, YouTube, and digital media platforms. Honors include Telly, w3, and industry awards.
• Developed and taught a new Masters/Doctoral course on Public Transportation Systems at Villanova University. • Utilized "The New Future of Public Transportation" as the textbook to focus on contemporary trends in the industry.
Lead the North American Transit Alliance (NATA), an industry organization representing the largest private transit operating companies in North America and advocating for the role of public-private partnerships in delivering safe, reliable, and cost-effective transit service. Work closely with CEOs, senior executives, member companies, policymakers, and industry partners to strengthen collaboration, share best practices, support strategic communications, and advance conversations around workforce, funding, policy, customer experience, innovation, and the future of mobility. Help guide industry engagement with organizations such as APTA, Congress, FTA, and other transportation stakeholders on issues shaping public transportation.
Served in executive leadership at Trapeze Group, helping transit agencies improve customer experience, mobility, and operational performance through technology and innovation. Led strategic customer relationships, growth initiatives, and organizational leadership during a period of significant expansion. Following the formation of Modaxo as the parent organization, responsibilities expanded into broader executive leadership across Modaxo Americas/ANZ.