Stoke-On-Trent, England, United Kingdom
A results-driven healthcare technology leader with over 15 years of experience delivering complex software solutions across global markets. My expertise spans end-to-end project delivery, strategic resource management, compliance oversight, and cross-functional team leadership. I thrive on transforming client challenges into actionable solutions, coaching high-performing teams, and promoting strong client partnerships that drive repeat business and long-term success. Passionate about leveraging AI, process improvement, and digital innovation, I continuously explore emerging technologies to enhance healthcare outcomes and operational efficiency. I combine a pragmatic, data-driven approach with a people-first leadership style, delivering sustainable solutions that align with both corporate objectives and client needs.
• Lead a team of solution consultants delivering enterprise content management and medical imaging implementations for global healthcare clients. • Oversee resource allocation, project prioritisation, and operational decision-making to ensure efficient project delivery. • Provide strategic guidance and actionable insights to support solution and product development. • Establish and enforce standardised processes and best practices for compliance and quality assurance. • Mentor and coach consultants, driving a collaborative, accountable, and results-driven team culture.
• Managed end-to-end delivery of complex healthcare software projects across the EMEA region. • Developed and refined project plans, coordinating cross-functional teams and resources for smooth execution. • Facilitated client and internal meetings, providing clear updates and supporting decision-making. • Monitored project risks, resolved conflicts, and ensured adherence to regulatory and quality standards. • Cultivated strong client relationships, aligning solutions with customer requirements and business goals.
• Directed delivery of clinical software projects for acute hospitals, ensuring timely and successful implementations. • Coordinated cross-functional teams and optimised resource allocation across multiple projects. • Provided project risk analysis and proactive mitigation strategies to maintain smooth operations. • Collaborated with development and testing teams to improve software functionality and usability. • Acted as the primary client liaison, aligning project outcomes with strategic objectives.
• Lead healthcare software projects from planning through delivery, ensuring alignment with client goals. • Managed team activities, workloads, and schedules for effective project execution. • Monitored project risks and implemented solutions to address emerging challenges. • Maintained project documentation to support compliance and knowledge sharing. • Built and maintained positive client relationships, supporting long-term partnerships.
• Actively provided 1st and 2nd line support for diverse software, applications, and hardware technologies. • Ensured timely execution of Service Desk tasks while maintaining high-quality communication with customers. • Contributed to continual improvement initiatives within the Service Desk, enhancing operational efficiency.
• Provided first and second line support for Fred. Olsen employees across multiple businesses, ensuring high customer satisfaction. • Managed IT procurement for both shore and sea-based operations, optimizing resource allocation. • Delivered on-site support for events, demonstrating adaptability and commitment to service excellence.
• Collaborated within the QA department to ensure effective multilingual component implementation across gaming titles. • Conducted thorough testing on all games in various languages to enhance user experience. • Developed training materials for developers on best practices for language component testing.
• Acted as a key liaison between graphic design and development teams to ensure seamless integration of action script code with graphics. • Conducted thorough testing of games to identify and resolve bugs prior to release, enhancing overall game quality. • Participated in game design meetings, contributing valuable insights and presenting UI improvements to both teams.