Cincinnati Metropolitan Area
I am an accomplished transformational leader with more than thirty years of progressive experience in professional services, process improvement and portfolio management solutions. I have provided extensive consulting services for many Fortune 100 companies and have managed multiple global practices exceeding $200 million in revenue annually. I have held various certifications or training in Azure DevOps, Signavio, Amazon Web Services, SAP HANA, Cloud Managed Services, Planview, Business Objects, Capability Maturity Model and Six Sigma.
Provide management consulting services and business transformation solutions for various clients worldwide, including Anaplan Business Planning (SaaS), Employee Health & Wellness Assessment (Hilton Hotels), Product Compliance (Aristocrat Gaming) and Product Lifecycle Management (Siemens Teamcenter)
> Develop, implement and manage a business management office solution for 250+ programs annually > Refine professional services offerings and internal business processes to align with strategic objectives > Implement a hybrid data exchange solution to interact between enterprise business systems to provide weekly scorecards, executive dashboards, staffing analysis, customer delivery metrics and revenue recognition governance > Weekly scorecards include resource assignment and workload analysis, programs at risk (delivery and financial), delivery variance (baseline and level of effort), customer satisfaction, effective utilization, early warning (critical accounts, customer escalations and product issues) and billable time adherence > Business systems integration included pipeline probability, asset management, time-tracking, project management template standardization, risk management, workflow automation, project accounting and resource allocation > Additional business management office auditing included programs at risk (delivery and financial), programs with missing or outdated status, unassigned programs and non-billable or $0 commit assets
> Managed enterprise cloud portfolio for public sector engagements, including data center migrations, governance and compliance, disaster recovery, enterprise infrastructure and SAP pHANA deployments > Managed comprehensive program lifecycle from pre-sales and advisory support, statement of work, procurement, governance and compliance and implementation of enterprise infrastructure and services > Implemented a hybrid data exchange solution to interact between multiple enterprise business systems to create an enterprise portfolio management solution that provides weekly scorecards, executive dashboards, staffing analysis, customer delivery metrics and revenue recognition > Managed over 100+ public sector projects annually for strategic accounts, including U.S. Air Force, U.S. Army, U.S. Coast Guard, U.S. Department of Interior, U.S. Department of Transportation, U.S. Department of Agriculture and U.S. Department of Treasury
> Practice Manager responsible for global delivery of transition teams to ensure effective and timely delivery, customer satisfaction, resource allocation, status reporting and coordination with account management teams > Provided consultative services to business development teams and end customers as part of the pre-sales activities, including proposal and presentation development, cost model analytics and client proposal presentations > Collaborate with executive teams, account management, business development, vendors, operations, service management and engineering staff to ensure effective transition of new customers to cloud managed services > Developed and deployed global enterprise program management solutions designed to automate executive status reports, program status reporting by customer and organization and revenue recognition tracking and forecasting > Developed the delivery and implementation framework across the Professional Services organization > Delivered over $100M in hardware and professional services for strategic accounts, including American Express, Capital Group, CenturyLink, Harris Corporation, Kaiser Permanente, NASA, Pfizer Pharmaceutical, Purdue Pharma, State Street, Telstra and Zurich