Espoo, Uusimaa, Finland
An experienced business leader with hands-on attitude and strategic thinking. Passionate about customer POV. Curious about organizational psychology and leadership. Love to learn. Licensed Practitioner of NLP™. Mentor and coach by heart. "Do. Or do not. There is no try.” -Yoda
Commercial Product Manager with a strong focus on integration services, commercial ownership and cross‑organizational collaboration. In my role I operate at the intersection of business, product management and IT governance. Over the past years I have been responsible for shaping integration offerings into scalable, commercially viable products, clarifying responsibilities, pricing models and service descriptions. My work is centered on turning complex technical capabilities into understandable and sellable services. This includes productization, pricing logic, customer use‑case support, and close cooperation with sales, service management, architects and development teams. A key part of my role is ensuring that commercial models, service structures and responsibilities reflect reality and support reliable operations. I am comfortable working in environments where structures are evolving and where different organizations and cultures meet. I bring clarity, structure and a customer‑centric perspective, while safeguarding long‑term scalability, governance and commercial integrity. (Written with AI based on my actual work)
• Led productization of technology capabilities to create a product family of interfaces and managed integrations for B2B customers. • Collaborated with Finnish and cross-border teams to cater to integration needs of Telia's B2B customers. • Enhanced local market strategies with new learnings and closer collaboration with local sales.
• Led service management solution design for customer cases, driving successful customer outcomes. • Supported customer teams and bid management, enhancing customer satisfaction and continuous development. • Developed unit sales process and funnel management, optimizing sales efficiency and effectiveness.
• Led a team of top talent architects in three different cities in Finland, creating hybrid and fault-tolerant business critical environments for key customers. • Developed customer environments and technical evolvement, supporting business growth and IT development. • Managed the team's lifecycle, from building it from scratch to ensuring successful customer outcomes.
• Managed product offering for Managed Services business area at Nebula Oy. • Led service design and development projects to support Finnish SME companies. • Negotiated vendors and sourcing agreements to ensure cost-effective solutions. • Provided sales and marketing support for better ICT solutions.
I worked as a Senior Advisor in our Process Consultancy team, where my main target was to help our customers to develop their IT service management and processes to support their business in the best possible way. During my time in Efecte, I established WoW and functionality of delivery manager role in the company. Efecte's largest customers required a delivery manager to hold it all together. I was responsible for the overall delivery and operations within the largest customer Efecte Edge implementation, leading a team of consultants as a virtual team. In addition, I worked in shorter assignments on process and service portfolio consultancy within IT management for customers. When not working on customer assignments, I was developing internal processes and tool contents to support our own business further.
JustIn is an independent consultancy company with passion for service management. I worked in different roles as a consultant within customer organizations, varying from solution and process design to service architecture and management. For a large part, appointed to a large corporation where I was working as a SME (subject matter expert) for a dedicated domain of a ServiceNow implementation, leading a virtual team of developers located in three countries and three time zones. I was also concept owner / product manager for JustIn's own Creative Service Management development method.