United Kingdom
A Service Management Specialist with extensive experience in Digital/IT Transformation and Organisational Change Programmes. An independent thinker who has achieved major successes with some of the UK and World’s leading organisations including Virgin Atlantic, AMEC, Vodafone, Lloyds Banking Group, Coca Cola, Shell, Nokia, Fujitsu, Sopra Steria, BAE AI, National Air Traffic Services and The Bank of England. A natural communicator, adept at managing successful business relationships to Board level. Credentialed by The priSM Institute in January 2012 as a 'Distinguished Professional in Service Management' (DPSM. Skills & Experience Summary •. Service Oriented Strategy •. DevSecOps . Modern Lean Service Management . Agile • Service Design Management • Service Transition Management • Service Architecture • Project Management (Agile/Scrum/Kanban/ Waterfall/PRINCE2) • Business Analysis & Requirements Translation • Continual Service Improvement • Customer Onboarding • Process Maturity Assessment • Customer & User Experience inc. Service Interactions • Process Definition, Design, Mapping & Re-engineering • Automated Business Workflow Design • Global Digital Transformation Leadership • Stakeholder Mapping, Engagement & Management • Communications Planning & Delivery • IT Service Management Consultancy • Results-Based Measuring & Reporting • Organisational Change Management • Service Relationship Management • Continual Value Co-Creation • Vendor Management (inc. Accenture, IBM, Cisco, Capgemini, BT) • Service Integration & Management (SIAM) • ITIL / eTOM • Tooling Migration, Integration & Implementation (ServiceNow & BMC Remedy) • Resource Planning & Management • Service Acceptance Design & Implementation • Risk Management • ITSM Tooling Evaluation & Selection