Paul Romario

Customer Success Manager at Zoho. Business Development - Technical Account Management, Customer Success, Onboarding, Support, Retention and Experience.

Bengaluru, Karnataka, India

About

"It's not about winning or losing, It's about playing the game" is one simple quote I follow. Customer-facing enthusiast and undeniably a Monday person who doesn’t leave things for tomorrow. Business Development professional focusing on Customer Success, Onboarding, Retention, and Support. Passionate about delivering exceptional customer experiences and driving long-term growth through strong, lasting relationships.

Experience

  • Zoho (On-site)
    • Customer Success Manager
      Nov 2025 - Present · 9 mos

    • Product Specialist- Customer Success and Support
      Jan 2024 - Nov 2025 · 1 yr 11 mos

    • Technical Support Engineer
      Feb 2022 - Dec 2023 · 1 yr 11 mos

      ITSM - ServiceDesk Plus Cloud - ManageEngine. Kicked off by learning key aspects of the product and working with customers in understanding their requirements & helping them to implement solutions as per the need and delivering product demos.

  • BYJU'S (Full-time · 2 yrs 3 mos)
    • Presales Team Lead - Business Development
      Sep 2021 - Feb 2022 · 6 mos

      Cold Calling Expertise, CRM Hygiene, Pipeline Management, Sales Strategy and Team Management. Total no. of demos - 315 Revenue - 1.10 cr

    • Senior Presales Associate - Business Development
      Oct 2020 - Sep 2021 · 1 yr

      Product Demonstration through cold calls, cold emails, and setting up meetings with Prospects. Work responsibilities include working in an Inside Sales model with a deeper understanding of Sales funnel management, Lead generation, and Lead qualification through CRM ultimately resulting in numbers.

    • Business Development Associate - Direct Sales
      Dec 2019 - Oct 2020 · 11 mos

      Being the face of the company. Driven by Revenue and achieving the Sales Target. Building market position by Locating, Developing, Defining, Negotiating, and Closing Business Relationships with Customers.

  • Software Development Internship at Techsosys India Pvt Ltd
    Jul 2017 - Sep 2017 · 3 mos

    As an Internship trainee, I have learned and gained basic-beginner level skills in C, C++, Java, C#, MySql, ASP.net, HTML, and CSS for a period of three months.