Ferrara, Emilia-Romagna, Italy
• Ensured passenger safety and comfort as a team leader on medium and long-haul flights • Supported and motivated colleagues during high-pressure situations, maintaining morale and efficiency • Managed on-board service coordination and conflict resolution with diplomacy and professionalism • Demonstrated consistent punctuality, reliability, and adherence to uniform and behavioral standards
Led cabin crew operations under supervision of senior management • Handled customer feedback, onboard incidents, and crew performance with empathy and clarity • Encouraged a culture of respect, inclusion, and collaboration • Maintained full compliance with aviation safety protocols
• Delivered top-tier customer service in a fast-paced environment • Developed communication, conflict resolution, and crisis management skills • Recognized for calm demeanor, adaptability, and respectfulness in all interactions