Odiham, England, United Kingdom
Experienced, successful Aftersales Manager with a successful history of working in the automotive industry. Very highly thought of and respected by the brand, highly skilled technically and a long proven track record in exceptional customer service as the leader of a national award winning Volkswagen retailer. Also very experienced in Volkswagen group warranty systems. Hard working, very approachable, conscientious and not afraid to put in the hours to get the job done!
Volvo GB
Taken a career break to move and renovate our new home.
Great company to work for, great people,really enjoyed my time there however the 64miles each way commute started off at just over an hour to on average 2 hours 10 minutes each way once Easter was out the way and into the summer and just was not sustainable, So took the opportunity to move us forward as a family into our forever home.
Warehousing and logistics
Managing aftersales workshop teams for Nissan and Vauxhall. Proactively reviewing and allocating workloads. Nissan was in special measures before I arrived, and I was part of the management team that turned that around. Customer satisfaction scores for Nissan were around 60% and I have raised them to over 90%. I have cut lead times for bookings on Nissan from weeks to days. Increased productivity and better use of RTC and video health checks with red and amber upsell. Built up a relationship with Nissan Technical team at head office that did not exist previously. Integrated all internal work to our own workshop rather than spreading it to other dealerships within the group. This has allowed the sales department to give a realistic hand over date to the customers. Built up a strong relationship with both Nissan and Vauxhall sales departments. Increased workshop efficiency by encouraging workshop technicians to upskill and cross brands resulting in better flexibility in the workshop.