Marble Falls, Texas, United States
Highly motivated professional with a strong background in the energy industry. Ability to manage employees and relationships at all levels with a team player spirit. Extensive analytical, technical and account management experience in the deregulated sector of the energy industry. Strengths include strong work ethic, excellent organizational and communication skills, adaptability, broad knowledge of industry trends and customer interface.
• Managed a diverse team of 5 senior technical developers and 2 administrative staff located in 3 geographical locations with budget responsibilities. • Acted as liaison between executive level groups and technical groups by providing expert translation of energy industry business logic to/from technical logic. • Provided executive level reporting to Sales, Retention, Risk Management and Financial groups for Pan North America (Texas, US-North and Canada Operations). • Conducted SSRS training to executive and senior level management to facilitate efficiencies of on demand energy customer market analysis reporting. • Facilitated data mining from cross-functional teams to ensure valued market analysis based on client request. • Built and managed a multi-dimensional data model for all Pan North America using Business Development Management Studio (SSIS, SSRS, SSAS), Advanced SQL and Microsoft Products which was used for all retention and sales campaigns which positively impacted gas and electric sales and attrition targets • Defined project scopes, performed data investigations, and determined best processes to support energy market analysis of new product/service development for Pan North America.
• Managed communications between ERCOT and the Retail Market Participants as the primary retail market educator in relation to protocols, procedures and systems. • Supported the retail functions of the Transmission and Distribution Service Providers and the Competitive Retailers. • Managed the business relationships between ERCOT and assigned Market Participants or potential Market Participants. • Supported Participants and Retailers in performing their business functions in compliance with ERCOT and the Public Utility Commission with expertise of ERCOT’s operations and PUC-governed protocols. • Advocated Participant positions and issues within ERCOT. • Facilitated training to Participants. • Developed complex reports utilizing advanced SQL based on data within Siebel CRM. • Identified trends and opportunities for further education and development of Texas retail market participants
• Facilitated sales processes between large and small business market account managers utilizing the Seibel Energy System • Achieved user “buy-in” by proactively communicating to account managers and upper management personnel the benefits of incorporating Siebel Sales Energy Vertical into their daily processes. • Monitored dynamics of energy industry to provide trend feedback for future pricing strategies, • Worked with retention account management team to develop, implement and monitor campaigns utilizing advanced SQL • Provided input to customize Siebel software for successful integration with TXU business processes • Designed sales reports to coordinated internal resources throughout TXU that reconciled major customer accounts billing to the Siebel Energy System, this included metering, billing, trading and retail.