Dallas, Texas, United States
Lead the design and implementation of scalable enterprise architecture strategies aligning with HRIS (Human Resource Information Systems) and cloud-based solutions.
Loyalty Solutions Delivery Lead
Custom Development - Email Solutions • Lead teams providing custom and automation tools supporting Epsilon’s email offering • Lead DevOps team tasked with designing, deploying, and maintaining our architecture across AWS and physical locations Loyalty Product (USA) • Lead a team of QA resources to automate all test cases for our loyalty suite • Created a team for performance testing of all loyalty system components • Operations support for triage and efficiency enhancement of loyalty systems Loyalty Product (Epsilon India) • Responsible for hiring, training and leading product development teams in Epsilon’s Bangalore, India office • Lead teams for Automation, QA, Loyalty Product Development • Assisted recruiting at local colleges in order to hire top tier talent for Epsilon Solutions Architecture • Served as Solutions Architect assisting sales in presenting a best of breed loyalty solution for perspective clients • Worked with client technical teams to provide integrations between multiple data sources and the loyalty system • Assisted implementation teams with performance tuning and problem solving as new clients were onboarded
• Managed multiple teams focused on enhancing Epsilon’s Loyalty product • Trained teams on loyalty systems and lead implementation for new clients • Served as technical subject matter expert for Agile/SCRUM teams as they designed new features for the loyalty system • Provided guidance and support for Operations for L1, L2, L3 support models
• Managed a team of developers focused on designing, improving and implementing a standard Loyalty offering for Epsilon’s Loyalty clients • Designed standards and checklists for building and installing software on n-Tier architecture (front end, middle tier, back end) • Assisted internal client teams with customization of loyalty offering and extension of core libraries • Provided L3 support for clients using the loyalty systems
• Developed enterprise loyalty applications and features for Epsilon’s fortune 500 clients • Mentored development team on SDLC best practices • Designed core libraries used to support multiple implementations of Epsilon’s loyalty suite • Designed and implemented tools which tuned our system performance • Worked on a team which designed a reusable set of loyalty functionalities to be implanted as a loyalty SaaS offering
• Developed enterprise loyalty applications and features for a fortune 500 client • Designed, supported and maintained IVR system for a hospitality call center. This system integrated real time with Epsilon’s Loyalty system. • Optimized SQL queries for real time performance on enterprise Oracle databases supporting loyalty systems
• Developed software for handheld devices which integrated with wireless warehouse hubs or batch delivery over modem for inventory control systems