Tappan, New York, United States
Experienced IT professional with a demonstrated history of working in the computer software and health care industry. Skilled in Microsoft Excel, Data Analysis, Marketing Strategy, Video Editing, and Public Speaking.
Rolling out Epic ASAP EMR software to four hospitals Work with clinicians and hospital managers to understand what is needed in the software build Build records in the Epic environment to fit the hospital workflows and needs Meet with leadership to ensure timelines are being met Consolidate build with existing hospitals
Be the advocate of my customers and manage their Managed Services accounts. Understand the needs of my customers and create tasks and changes for engineers to complete. Verify that billable time and monthly recurring revenue are accurate. Work with the ECC to create processes that would meet the customer's needs and that the ECC could easily follow. Work with multiple groups and companies to coordinate the installation and decommission of devices that are crucial to their business.
Ensured that tickets in the Enterprise Incident Command Center were getting addressed in a timely manner and appropriately. Managed communication of high priority issues and facilitated calls between customers and engineers.
Ensured the accurate billing of hundreds of customers and worked on automating the billing process. Created macros, documentation, and other processes to improve the efficiency of billing changes.
Manage the application support of emergency departments across multiple healthcare organizations. Ensure the success of new features, develop enhancements and fixes to current software, assist the installation of our software, and manage internal projects/initiatives. Current and Past Roles: New Features Lead, Design and Development Lead, Technical Support, Training, ASAP Charging Team Lead, Software Install Support, Floor Support, ASAP KPI Team, ASAP Reporting Team Certifications: EpicCare Inpatient Procedure Orders EpicCare Inpatient Clinical Documentation EpicCare Inpatient Order Transmittal ASAP Emergency Department Reporting
Graded papers, exams, and homework assignments for Intro to Marketing.