Paul Holton

Head of Customer Transformation

Washington, England, United Kingdom

About

‘Career Professional Development’ award winner 2015 and ‘Rising Star’ of the water industry 2012. A committed, hardworking and high achieving individual with proven leadership skills. Able to work under pressure, to deadlines and budgets through times of change or challenge. A strong background in strategic infrastructure planning in the water sector; with extensive experience and thorough understanding of the Price Review and Water Resources Management Plan processes.

Experience

  • Southern Water (12 yrs 4 mos)
    • Head of Customer Transformation
      Jan 2026 - Present · 7 mos

      Lead the transformation of Southern Water's Customer operations.

    • Head of PR24 Business Plan PMO
      Jun 2021 - Jan 2026 · 4 yrs 8 mos

    • Investment Strategy Manager
      Sep 2017 - May 2021 · 3 yrs 9 mos

  • Institute of Water (14 yrs 5 mos)
    • Past Chair South East Area
      Mar 2022 - Present · 4 yrs 5 mos

    • South East Area Chair
      May 2020 - Mar 2022 · 1 yr 11 mos

      Chair of the south east area branch of the Institute of water. #Iwaterse

    • South east area vice chair
      Apr 2018 - May 2020 · 2 yrs 2 mos

  • South East Water UK (9 yrs 7 mos)
    • Leakage Detection Manager (East)
      Mar 2011 - Apr 2014 · 3 yrs 2 mos

      Managing 20 in-house and 24 contracted leakage technicians to ensure that they carry out leakage detection duties with the ultimate goal of meeting South East Water’s Ofwat Leakage Target. Key tasks include: managing Capex and Opex budgets, reviewing data, allocating work, communicating with internal and external customers, managing staff, managing the leakage contract, managing all aspects of work to do with leakage detection in the Kent and Sussex area. I have also provided enhanced management support for drought related leakage activities.

    • Hydrogeologist / Water Resources Planner
      Jan 2009 - Mar 2011 · 2 yrs 3 mos

    • Hydrogeologist / Water Resources Planner
      Oct 2004 - Jan 2009 · 4 yrs 4 mos

      water efficiency work, supply-demand balance work, work on water resources policies and procedures, control area analysis, drought planning, deployable output assessments, June Return work, Water Resources Management planning, source protection work, environmental investigation work, water safety planning, groundwater investigation work, groundwater modelling work, groundwater quality monitoring work, discharge consent work, abstraction licensing work, production planning, drilling, testing, surveying and remediation of boreholes, various Water Resources Department investigations and reporting

  • Institute of Water South East Young Persons Representative at Institute of Water
    2007 - 2012 · 5 yrs