Greater Lyon Area
Working with Esker Partners, part of the Professional Services team.
Continuation of my previous post in another region.
Moved from the support team where I was doing commando work and technical account management to Implementation team.
Customer Services in Itiviti's office in Paris is split between two teams, which own respective responsibility over implementations and technical support. Put together, along with the production team and the connectivity team, they're the mothership of Customer Operations on the Ullink solution for Front Office. The Paris office also houses many Product Owners (and many other important scrum members) of the development team. It is by far the most important office for EMEA-south operations.
In the heart of the City, Ullink's TAM (Technical Account Manager) watches over his/her set of clients, and is responsible for implementation on their platforms. With access to all of Ullink products and environnements, including the foremost innovations in trading solutions, he/she offers counselling and assistance to the client in any technical or design issue encountered. Technical proficiency, reactivity and adaptation are keys to the TAM's approach of client service. This position is widely regarded in the company as the gate through which all, from pre-sales to architect, would need to enter by.
President of the school's networking association, which emphasized relations between alumni and students. School representation to certain events.