Saudi Arabia
With 16 years of experience in logistics, sales, and equipment control in Saudi Arabia and Qatar, I have developed strong customer service and administrative skills. My career has given me a deep understanding of the regional market and its unique challenges. I excel at streamlining operations, enhancing customer satisfaction, and managing resources efficiently. My organizational skills and attention to detail have helped me successfully oversee projects and ensure their timely completion. In logistics, I have managed supply chains, coordinated international shipments, and optimized inventory levels. In sales, I have built strong client relationships, negotiated contracts, and achieved sales targets. As an equipment controller, I have maintained and utilized equipment effectively, reducing downtime and costs.
Manage machine availability and plan for repairs. Handle customer machine repairs and send quotations post-inspection. Coordinate with offshore customers for technician inspections when vessels visit the port. Ensure all hire machines on Offshore Platform Projects are in good condition, focusing on engine service. Allocate technicians for PHI when machines return from hire and for PDI for outgoing units. Assist customers with machine inspections in the yard. Assist inspectors from Qatar Energy, Qatar Gas, NOC for final inspections before unit mobilization. Manage Third Party Inspections and update documentation. Monitor fleet registration and ensure all documents are valid. Assist walk-in customers with their machine needs. Coordinate with customers to resolve breakdowns via phone when possible. Request and submit spare parts needs to the store in-charge. Conduct weekly toolbox talks. Act as fire warden and schedule monthly fire drills. Coordinate with Sales Manager and HDC for machine requirements to plan for delivery schedules. Handle warranty claims for machines with the local distributor
Monitor and update availability and daily plans for on-hire, off-hire, and equipment exchange. Coordinate with Account Manager and Service Team for equipment delivery, collection, and exchange. Encode equipment on-hire and close off-hire contracts by compiling required documents and billing invoices correctly. Update RO upon equipment exchange and change rate. Monitor and update the availability report daily. Arrange transport and ensure machines have valid documents daily. Create new customer profiles in Netsuite. Coordinate with the Engineering team on machine movements and availability. Receive internal sales inquiries and accommodate customer requests. Coordinate with customers regarding delivery and update them once delivery is completed. Attend calls, assist walk-in customers with inquiries, and arrange quotations.
Receive and log breakdown reports from customers. Provide out-of-hours telephone assistance. Assist with operator use inquiries on site. Manage incoming customer calls and emails. Arrange Field Engineers for site breakdowns. Update machine servicing and service bulletins in LVIS data. Update third-party certificates and machine registration in LVIS system. Prepare documents for machine hire, registration, TPC, and insurance. Coordinate with Sales Manager for inquiries. Report daily and monthly breakdowns to the Manager. Coordinate with Field Engineers and follow up on repairs. Inform clients once repairs are completed. Coordinate with Engineering Department for spare parts needed by Field Engineers. Monitor LVIS planner and field movements. Coordinate with third-party companies for machine inspections and TPI renewals. Report breakdown claims and damage reports to Credit Team. Schedule Field Engineers for maintenance of diesel, electric, and bi-energy machines. Make decisions on machine status and monitor breakdowns over 123 days. Monitor hire machines and report frequent breakdowns to Line Manager. Provide LOLER certificates and machine specifications on request. Arrange gate passes for engineers at restricted sites. Promote quality health and safety for customers. Prepare timesheets for Field Engineers. Supervise Field Engineers' movements and operations.
Prepare and process rental timecards. Handle rental requests for light and heavy equipment. Prepare and update monthly equipment listings. Encode, report, and monitor daily and monthly equipment movements. Prepare certification and insurance for all equipment and operators. Receive and dispatch all heavy and light machines. Mobilize equipment and operators to project sites. Coordinate with rental suppliers for machine breakdowns. Receive and dispatch construction materials. Manage equipment operators of various nationalities. Visit projects where machines are allocated. Arrange transportation logistics.