Culemborg, Gelderland, Netherlands
Experienced, self starting manager with a demonstrated history of working in various commercial leadership roles in the logistics industry. Strong professional skills in project management, CRM, and (Sales and CS) process optimization.
Responsible department head of commercial shared services department, a.o. Sales Support, CRM, Tender & Contract management, Project management
Responsible for all Customer Service staff functions e.g. Workforce Management, Reporting, Training, Applicationanagement, Projects, Quality Management and Communications
Business CRM owner and responsible for international rollout and functional development of Salesforce platform across DHL Parcel Europe countries
Responsible lead Product owner for the implementation of Salesforce CRM for DHL Parcel Europe
Responsibility for managing the SME Sales Support & Telesales department (+/- 17 FTE) designed to: - smoothen commercial back end processes (e.g. contract implementation, commercial customer support) and - expand footprint in SME customer segment < 15k EUR/yr Last 6 months I setup a dedicated Telesales department in our new HQ in Utrecht.
Responsible for managing many Marketing and Sales campaigns and projects related to: - product development and implementation - sales tool implementations - sales process optimization - product rebranding