United States
Seasoned Personal/Executive Assistant with over 25 years of experience supporting C-Level executives in the healthcare industry. Previously served 14 years as the Personal Assistant to an UHNWF, in the role of Executive Assistant to the Executive Vice Chairman of Leon Medical Centers. Prior to her role with the Leon Family, Ms. Rocha served as the Office Manager for the Administrative Offices at Mercy Hospital, a non-profit 501(c)(3) institution, where she oversaw daily office operations, including managing administrative support staff. Additionally, she provided direct administrative support to the President/CEO, COO/Chief Medical Director, and Board Chairperson. She served as the Hospital's Board Clerk, working closely with the Board of Trustees and Board Committee chair members in all meetings, functions, and activities related to Board governance. Ms. Rocha has held positions with the State of Florida Agency for Healthcare Administration in the Health Quality Assurance Division as an Office Supervisor and Neighborhood Health Partnership as the Administrative Assistant to the Chief Medical Officer. She began her career in 1993 as a Medical Assistant for a stand-alone physician practice specializing in Internal Medicine and Hematology. In 2007, Ms. Rocha was appointed to the Florida Hospital Association's Florida Healthcare Administrative Professionals Association Board of Directors, where she served one term of two years. She is a bonded Notary Public for the State of Florida.
Supported the Executive Vice Chairman of Leon Medical Centers, Inc., while concurrently serving as the Personal Assistant to the Principal’s family. Managed daily calendars, both professional and personal such as medical, academic, social appointments, and event planning. Coordinated, and frequently revised, complex domestic and international travel arrangements, itineraries, and experiences, including private aviation and personal security services. Drafted business letters, memos, and emails for internal and external communications. Coordinated large-scale meetings and prepared agendas, supporting documents, minutes, and action items as needed, including drafting Board reports and presentations. Served as liaison between staff, vendors, service providers, contractors, attorneys, brokers, and financial representatives. Worked collaboratively with the household Chief of Staff in the operational management of various estate properties, domestic and abroad. Liasioned with general contractors and foremen in the operational and financial oversight of major home renovations and rebuilds. Coordinated and oversaw large estate residential moves while working collaboratively with the household Chief of Staff. Conducted bookkeeping for personal bank accounts including household bill payments across all properties, monthly staff payroll, annual budgeting, and tax reporting. Served as Account Manager for all creditors. Liaisoned with attorneys and brokers for large asset transactions - properties; vessels and watercrafts; and vehicles. Managed all personal lines of casualty insurance policies–home, vehicle, marine, and excess–including annual policy renewals, changes in coverage, and claim submissions when warranted. Maintained and renewed professional and social memberships. Managed special projects and errands upon request on behalf of all family members. Assisted in the establishment and operation of various personal businesses.
Served as Personal Assistant to the President and Founder of Loxen Productions Inc., a Miami-based, family-owned, for-profit theatrical entertainment company producing Broadway-licensed musicals. Duties included but were not limited to: Served as company bookkeeper by reviewing, entering, and processing all accounts payables and receivables; reconciliation of financial records, bank statements, and account balances; as well as worked collaboratively with CPA on quarterly and annual tax filings Served as company payroll manager, processing biweekly payroll for all contracted talent and production staff Secured and maintained box office software, managing ticket sales for all productions Engaged third-party credit card processing providers Drafted, secured, and maintained legal agreements for all independent contracted services Reviewed and secured all third-party vendor and venue agreements Secured licensing rights for all musical productions and ensured all contract stipulations were satisfied Managed all comprehensive performing arts and entertainment insurance policies and workers’ compensation. Conducted annual workers’ compensation audits for insurance premium reconciliation reporting Organized and participated in production calls, with subsequent follow-through ensuring all action items were satisfied Responsible for the rental and/or procurement of all production materials, props, and special effects equipment, including freight transportation when needed Served as company liaison between venues, contracted service providers, vendors, customers, theatrical licensing agencies, and all other major internal and external stakeholders
Provided executive assistant support to the Hospital's President & CEO and Sr VP & Medical Director while overseeing the daily functions of the Administrative Office and direct reporting of its administrative support staff. Effectively managed Executives' calendars and schedules, ensuring timeliness and attention to all meetings, conference/video calls, events, travel, and personal appointment details. Worked collaboratively with the Board of Trustees Chairperson in the role of Board of Trustees Clerk. Drafted, prepared, coordinated, and participated in all governance-related Board and Board Committee meetings, minutes, reports, and activities. Planned and coordinated all logistics related to the annual Board of Trustees retreat. Drafted and presented the annual financial budget for the Administrative Office. Drafted, revised, and maintained records of all policies and procedures related to the Administrative Office. Drafted and revised all job descriptions for Administrative Staff. Provided administrative support to the Board of Trustees Chairperson during Joint Commission accreditation surveys as needed.
Served as the Office Supervisor for the Health Quality Assurance Division of the Agency for Healthcare Administration while providing administrative support to the Southeast Regional Director and Manager of Miami Field Office 11. Reviewed, processed, submitted, and maintained case file records of surveyor inspection reports. Drafted and revised policies and procedures as requested. Created and ran monthly staff productivity reports. Created, updated, and maintained the Miami Field Office website utilizing Adobe Dreamweaver software. Traveled to the State Capitol as needed for continuing education and administrative meetings.