Düsseldorf, North Rhine-Westphalia, Germany
AI & Digital Experience Specialist at NICE Cognigy, focused on delivering Conversational and Agentic AI projects. With 10+ years across projects in consulting, media, publishing, public sector, and automotive, I bring a strong Customer Experience and MarTech background (CMS, Marketing Automation, CDPs, Analytics) into AI-driven transformation. In Professional Services, I guide clients from initial CAI/Agentic AI pilots to scalable enterprise deployments, shaping intelligent customer and employee experiences that are responsible, efficient, and future-ready.
Agentic AI is transforming Customer Experience - and making that transformation tangible for organizations is what I do. At NiCE Cognigy, I guide companies through pilots and proof-of-value projects that deliver visible results fast, embedded in a scalable, future-ready AI ecosystem. My focus is on bridging strategy and execution: ensuring that what we build works exceptionally well — for end customers and the employees serving them.
A standout customer experience on the front end is nothing without a consolidated, sustainably shaped data strategy. At MHP, I strive to help drive this end-to-end-view of CX using the right technologies and data flows and manifest it for the mobility industry and beyond for current and future customers. - Project in the Digital Finance department of an luxury automotive manufacturer as Product Owner within SAFe in order to streamline the eCommerce financial flows from various heterogenous sources via API & build up forward thinking financial features
- Enabling Digital Marketing Transformation and the creation of Personalized Experiences along the entire Customer Journey - Introduction of Digital Experience Platforms using agile project management methods as a functional product owner - Introduction of a new and collaborative co-creating approach as part of the client's interdisciplinary, cross-departmental collaboration using agile design thinking techniques - Bridging the gap between siloed structures and a modern transformational approach of digital marketing by merging the fragments within a strategic framework and execution model
- Data Driven Marketing Solutions - Data Monetization via Programmatic DSPs - Data Analytics and User Insight Reportings - Data Driven Content Marketing Solution
- Content Management - Social Media Management - Social Media Advertising - Web Analytics & Reporting - Website Project Management rewe-group.com