Basel, Basel, Switzerland
- Finance Businesspartnering for Syngenta Digital (SyD) - Budget planning for IT Operations (OpEx, CapEx) - Development and execution of monthly financial reports of global projects - Financial analyzes and BC - calculations in collaboration with project managers - License management for the global sales organization (budgeting, analysis)
Area: Technical Customer Support / Document Management - Coordination and management of existing partner contracts in the area of technical customer service (fixed network) and document management - Development and implementation of measures to improve the performance, processes and quality of the partner companies - Monitoring and controlling partner performance based on contractually defined KPIs - Planning and monitoring of the outsourcing budget in the area of technical customer service
Area: Performance Management Operations (Customer Service) - Coordination of the operational budgeting process - Execution of financial estimations and deviation analyzes - Responsible for developing and updating the integrated planning model of Operations (based on financial and performance figures) - Development of calculation models to support the calculation and analysis of project - related business cases - Development, Implementation and Monitoring of Operations KPI Reports in coordination with Finance department
Operations (Contact Center)
Operations (Contact Center)