San Francisco, California, United States
• Manage 28 helpdesk employees including monitoring activity and conducting semiannual evaluations • Provide live technical support to end users as a technology support consultant • Serve as a consultant for campus-wide OIT on various issues, and carry out individual projects as assigned from upper-level management
• 16+ technician hrs/wk saved on server management by automating updates, restarts and installs across multiple sites • Built (and maintain) robust Powershell tools using SSL and HTTPS for secure remote administration across domains and AD environments
• Designed and implemented automation software to stress test the Cisco Unified Communications Manager (CUCM) web platform • Received training and certification in secure development practices as per the Cisco Secure Development Lifecycle