New York, New York, United States
I'm the lead Program Manager for New Content Experiences at Netflix.
I was the COO of the 250+ person team behind all of your personalized listening on Spotify and the Senior Program Manager creating Spotify's AI DJ.
I led Foursquare's strategic planning efforts, responsible for defining and executing Foursquare's strategic ambitions, including: Leading Foursquare's strategic planning programs • Managing all strategic planning programs at Foursquare, including OKRs, QBRs and annual planning to define our company goals, implement our strategy and track progress along the way • Working with Executives and team leads to ensure alignment and accountability across the company, identify challenge areas and define our strategy for getting back on track Acting as Chief of Staff to Foursquare's Executive Team • Assisting the Executive Team in Board of Directors and employee communications, from putting together materials for quarterly BoD meetings to designing company- and org-wide all hands meetings • Partnering with the Executive Team and other senior leaders in advising on cross-functional strategic projects Running internal strategic projects and initiatives • Partnering with all Foursquare employees on an ad-hoc basis to drive Foursquare’s strategic ambitions, from conducting market research to define new products and areas for growth to assessing and improving internal operational processes for maximum employee efficiency
I joined Foursquare as the second member of the Strategy Team, responsible for identifying, designing and implementing strategic processes to drive company-, org- and team-level strategy. Key Responsibilities & Successes: Foursquare’s Objectives and Key Results (OKR) Program • Led the design, implementation, and ongoing management of Foursquare’s Objectives and Key Results (OKR) program, a company-wide framework for goal-setting to drive accountability, alignment, focus, and execution • Conducted benchmarking exercises with peer companies to identify key elements of program successes and partnered with members of the Foursquare Executive and Senior Management Teams to design the ‘best-fit’ OKR program • Worked with cross-functional task-force of employees to identify program champions and seed buy-in, then led program rollout by owning communications, trainings and reference materials to all 300+ Foursquare employees • Own the ongoing management of the OKR program by facilitating the drafting of quarterly OKR-setting, monitoring monthly OKR progress, and communicating monthly status of Foursquare’s OKRs to all employees Foursquare’s Strategic planning • Manage and guide all of Foursquare’s employees through strategic planning processes, including annual planning, quarterly OKRs, and quarterly business reviews • Facilitating monthly and quarterly Senior Management Team meetings to identify key drivers of each business unit and synthesizing those insights into team-level strategic planning efforts Strategic and Operational Initiatives • Led Go-to-Market Org optimization project to identify inefficiencies and introduce streamlined processes aimed at optimizing workflows, resources and tooling • Designed, built, and currently maintain a Tableau reporting dashboard tracking and visualizing Foursquare’s top level KPIs to the company at large
I led teams of associates to design, manage, and implement key strategic initiatives to solve the business needs of our clients. - Owned project administration responsibilities across a number of engagements, including staffing projections, deliverable scoping, project budgeting, management of budget to actuals, and production of project status updates - Designed, managed, and provided subject matter expertise to redesign a client's customer onboarding processes, including the development of a pilot onboarding program to test employee efficiency and monitor KPIs of the pilot's objectives and key results tracking.
As an experienced consultant, I worked with project teams and client stakeholders to support and drive improvements to clients' technical, operational, and strategic challenges. - Managed the development and implementation of a Social Sentiment KPI Tableau Dashboard, utilizing social media metrics to provide internal teams with customer insights into their customers to drive decision-making across sales, marketing, and product teams. - Provided subject-matter expertise related to airline, hotel and credit card loyalty and retention programs to develop a new service offering team within PwC focused on preventing loyalty program fraud. - Designed and built an interactive fraud detection tool in Tableau for the casino and gaming industry to track high-risk gaming floor activity.
- Continued helping clients optimize the Charles River Development Investment Management software by serving as their day-to-day product expert. - Worked alongside clients, including hedge funds, asset managers, mutual funds, and pension funds, to optimize their compliance rule libraries - Continued working with client compliance and operations teams to design efficient workflows and analyze data models to reduce risk across all levels of their companies.
- Coded, tested, implemented, and managed over 5,000 compliance rules for North American and APAC-based hedge funds, pension funds and asset managers - Coordinated with client compliance and operations divisions to monitor and root out real-time data and compliance issues - Communicated client issues and bugs to the CRD product and support teams to continue driving the software forward - Created scalability across client software environments by removing redundant compliance rules and operational workflows while implementing best practices - Provided compliance project and account management to new clients implementing the Charles River IMS software and the Compliance SaaS offering - Co-led the foreign ownership regulation breakout session at the 2013 Charles River Client Conference