Cleveland, Ohio, United States
For more than 15 years, I’ve helped organizations turn complex business challenges into practical technology solutions. I’ve led enterprise initiatives for Fortune 500 companies including STERIS and Sherwin-Williams, while also partnering with globally recognized brands such as Timberland, The North Face, Uniqlo, and ADT Security. Today, I focus on intelligent automation, process transformation, and operational excellence. I lead initiatives that leverage AI, workflow automation, and case management platforms to streamline operations, reduce manual effort, and improve the experience of both employees and customers. My experience spans e-commerce, mobile applications, ERP systems, digital marketing platforms, content management, Salesforce, and SaaS solutions across healthcare, retail, financial services, manufacturing, and B2B organizations. I thrive at the intersection of business and technology, translating strategy into execution by aligning stakeholders, simplifying complexity, and delivering measurable outcomes. I’m passionate about using emerging technologies to help teams work smarter, solve meaningful problems, and create lasting business value.
PM Path is an AI-powered PMP exam preparation platform currently in development that helps experienced project managers prepare for the PMP exam through Socratic teaching and guided problem solving rather than passive video instruction. I’m building the platform from the ground up, defining the product, designing the experience, and developing the application as a solo builder. - Designing and building the application as a solo builder using React, Supabase, the Anthropic API, and Claude Code. - Defining product requirements, user experience, and study workflows while continuously iterating on the platform throughout development. - Developing prompts, structuring domain knowledge, and refining AI behavior to create a conversational, Socratic learning experience. - Using the platform as my primary PMP study tool to validate features and continuously improve the user experience throughout development. - Recruiting early beta users to gather feedback, validate product decisions, and inform future enhancements ahead of public launch. Technologies: React, Supabase, Anthropic API, Claude Code, GitHub
Lead enterprise initiatives that modernize Healthcare Customer Operations through automation, workflow optimization, and digital process improvements. Partner with business stakeholders, solution architects, and engineering teams to define and deliver enterprise software solutions that improve operational efficiency and customer experience. Key responsibilities and accomplishments: - Lead enterprise purchase order automation initiatives leveraging PEGA workflow automation and ABBYY AI-powered document processing to streamline order intake and processing. - Collaborate with Customer Operations stakeholders to define business requirements and design a custom billing solution supporting complex discounting, milestone billing, and lump-sum invoicing requirements. - Manage business delivery for a Salesforce Service Cloud Capital Order Management implementation, coordinating business stakeholders and priorities to deliver case management capabilities for complex capital equipment orders. - Manage EDI implementation projects integrating customer procurement systems with STERIS order fulfillment processes, improving data exchange and order processing efficiency. - Serve as Scrum Master across multiple agile delivery teams, facilitating sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives. Technologies: PEGA, ABBYY Intelligent Document Processing, Salesforce Service Cloud, EDI
Founded and operated a better-for-you snack brand from concept to market. - Managed end-to-end product development, brand identity, packaging, and digital go-to-market. - Built and scaled paid acquisition across Amazon, Facebook, and Instagram. - Developed retail and creator partnerships to drive brand awareness.
Led delivery of customer-facing digital products supporting Sherwin-Williams.com and the Sherwin-Williams PRO Mobile App. Worked closely with Product Managers, Digital Marketing, Sales, UX, and Engineering teams to define product strategy, prioritize enhancements, and deliver digital experiences that balanced customer needs, business priorities, and technical feasibility. Key responsibilities and accomplishments: - Partnered with Product Managers, Digital Marketing, Sales, and Engineering teams to define product strategy, prioritize platform enhancements, and develop roadmaps for Sherwin-Williams.com and the PRO Mobile App. - Collaborated with National Account Sales Representatives, Store Associates, Marketing teams, and other business stakeholders to gather requirements, understand customer needs, and translate them into product features and user stories. - Led cross-functional teams through the design, development, testing, and launch of new e-commerce and mobile application capabilities using a hybrid Agile delivery model. - Worked closely with Product Managers and Business Analysts to refine requirements, define scope, and balance business priorities with technical constraints. - Served as Scrum Master, facilitating sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives. - Successfully launched Project Estimating and Quoting capabilities for the Sherwin-Williams PRO Mobile App, improving the experience for painting contractors in the field. - Delivered new e-commerce capabilities supporting Sherwin-Williams National Account Sales Representatives and enterprise customers. - Coordinated release planning with Engineering and QA teams to identify dependencies, mitigate risks, and ensure successful product deployments. Technologies: IBM WebSphere Commerce
Served as Product Owner for Arhaus.com, helping lead the redesign of the company’s digital shopping experience through close collaboration with business leaders, UX designers, and engineering teams. Owned the product backlog, prioritized features, and guided delivery across multiple digital commerce and enterprise platform initiatives. Key responsibilities and accomplishments: - Served as Product Owner for the redesign of Arhaus.com, owning the product backlog, feature prioritization, user stories, and sprint planning throughout the development lifecycle. - Partnered with business stakeholders, UX designers, and engineering teams to define product requirements, customer journeys, and functional solutions that improved the online shopping experience. - Analyzed complex furniture SKU structures to define product variant models and collaborate with UX and engineering teams on a customer-friendly product selection experience. - Owned backlog refinement, feature demonstrations, user acceptance testing, and release planning while balancing business priorities with technical constraints. - Served as Product Owner for enterprise platform initiatives supporting e-commerce, mobile point of sale (mPOS), CPQ, and sales support applications. - Worked closely with QA to develop testing strategies, validate functionality, resolve defects, and ensure successful product releases.