Mount Sidney, Virginia, United States
Experienced Software Support and Deployment Engineer with a demonstrated history of working in the hospital domain & health care industries. Skilled in Picture Archiving and Communication System (PACS), DICOM, HL7, MS SQL, Deep Archive and Networking. Strong engineering professional graduated from US Military Academy of Health Sciences.
• PACS Advanced Remote Support Engineer (telecommute) responsible for excellent customer service to our internal and external customers and field engineers. Servicing Radiology Information Systems (Centricity PACS) with a focus on back end storage technologies and client web interfaces. Troubleshoot Software/Hardware issues to resolution. Working knowledge of DICOM, HL7, LAN and WAN environments, server and client desktop support including MS SQL and virtual machines. • Development team member of proactive monitoring tools. • Proficient in clinical/hospital domain workflow and integration.
• PACS Field Service Engineer responsible for the installation, maintenance and repair of over 9 hospitals in the state of Virginia and the NE Zone of the US. • Windows OS and networking champion to NE Zone field teams. Working knowledge of DICOM, HL7, LAN and WAN environments, server and client desktop support. • Proficient in hospital environment workflow and integration.
• Responsible for administration of a 100+ server nodes, 1300+ workstation nodes and MS Windows domain with 3600+ users, as well as Enterprise wide back end data and archiving schemas. • Proficient in LAN/WAN technologies; Windows, Unix, Linux and Mac server and client OS; MS BackOffice; EMC mid-tier storage products such as Clariion and Centera; SAN/NAS. • Lead Engineer (Project Management skills) converting from thin client to Windows Client-Server domain and user applications as well as upgrading entire network infrastructure utilizing Cisco Catalyst switches and routers. • Deep understanding of Meditech HIS-RIS systems.