Offenbach, Hesse, Germany
People and results driven customer service leader. Dedicated to leveraging the Danaher Business System (DBS) mindset every day.
Formerly Pall Life Sciences, I now work at Cytiva - an organization of more than 16 000 people across 40 countries. With a strong passion for life sciences, I am driven to bring transformative health to patients through researchers, hospitals, and the pharmaceutical partners of Cytiva.
Responsible for the strategic and operational direction of the EMEA Customer Service Organisation.
Managing and developing a team responsible for order fulfillment and customer service. Serving internal and external customers across all business units and 25 countries with a focus on placing the customer first while delivering on expected performance objectives and low operating costs. Driving innovation and growth by translating the Voice of the Customer (VOC) into global business priorities.
Leading role in working to ensure optimum usage of SAP Customer Service process and technology.