Quezon City, National Capital Region, Philippines
Oversee daily front-of-house operations, ensuring seamless service execution and high standards of customer satisfaction. Supervise and mentor service staff, enforcing strict operational guidelines and standard operating procedures (SOPs). Coordinate real-time team logistics and pre-event briefings to ensure flawless timing and prevent service delays. Resolve complex customer inquiries and complaints with professionalism, resourcefulness, and empathy. Manage floor pacing, table assignments, and VIP guest accommodations to optimize the dining experience.