Charlotte, North Carolina, United States
Highly dependable Operations Manager / Project Manager / Service Center Manger with more than 15 years of experience with capital equipment and working with global companies. Fluent in German and English. Skills: Project Management | Operations | After Sales Services | Troubleshooting | Spare Parts and Services Management and Sales | Logistics | Business Management | IT Pleased to connect via LinkedIn.
Manager, Service Center USA, Officer Manage customer after sales relations and implemented Life Cycle Management program to support U.S. customer base with continuous support to minimize production downtime. First contact to customer for service, spare parts, and troubleshooting. Oversee U.S. fabrication of capital equipment and manage logistics for U.S. and international projects. Prepare forecast and quarterly reviews for board of directors. Manage budget and cash flow to ensure that service center is a profit center. LIST USA INC. | Technical Coordinator (2003 – 2012) Initially I organized the relocation of the company from Acton, MA to Charlotte, NC where the company was rebuilt and essentially a start-up. As Technical Coordinator I created the technical specifications and was the liaison between the U.S. operations and the Swiss based core engineering department; which included translating technical specifications and instructions (German/English), and engineering drawings from metric to U.S. Customary System. Managed spare parts fabrication and sales to U.S. based clients. I also provided support to the sales/marketing department and general business administration. In addition, I structured and maintained the company’s IT network and provided IT support. Tools: MS Office (Word, Excel,..), MS Dynamix AX, Citrix, MS Project, Quickbooks Enterprise Contractor Edition, Unitrends, Vipre Antivirus, Symantec
Created engineering drawings, parts lists, and technical specifications for operations. Provided technical support to purchasing department. Independently processed engineering orders. Analyzed technical-productions problems and found solutions with operations and quality control department. Ensured that database management met company policy and standards.