Kalamazoo, Michigan, United States
Revised Repair Station Instruction (RSI) procedures to increase consistency, and relevance, ensuring alignment with current standards. Conducted audits on the repair station, enhancing operational alignment, and ensuring adherence to procedural standards outlined in manuals. Effectively communicated methodologies to customer representatives during audits, creating transparency and confidence in our processes. Developed and implemented an innovative lock wiring training program for new hires, leading to a 50% reduction in failures.
Oversaw delegation of daily tasks essential for building maintenance and operations. Facilitated communication between different teams to ensure projects ran smoothly. Provided training to new employees, imparting essential knowledge on the daily functionality of the building.