Greater Phoenix Area
» Planned, executed, and managed projects to completion » Coordinated projects to hit deadlines and stay on budget » Developed scope of work for superintendents and field personnel » Prepared and distributed master schedule for owners, subcontractors, and superintendents
» Sale of windows, doors, and other hardware to customers » Evaluated customer needs to provide product recommendations » Utilized point of sale system to complete sales and contracts » Coordinate with other departments to ensure store readiness and customer satisfaction
» Schedule and coordinate audits for pre-inspection preparation » Consult with customers on-site to ensure an accurate home audit » Execute testing to Building Performance Institute standards » Perform numerous technical tests to determine sustainability fitness of the dwelling » Input metrics and data into CSG program
» Supervised 2 Warranty Managers and 13 Warranty Associates, reported directly to Director of Warranty » Investigated escalated customer service issues and ensured prompt resolution » Expedited problem solving by coordinating directly with subcontractors and vendors » Demonstrated a high standard of work ethic to avoid Registrar of Contractor inspections » Encouraged managers and associates to grow as a team and as individuals