St Clair Shores, Michigan, United States
I have spent over 15 years building unbreakable bonds and relationships with colleagues, customers, and end users. I strive to provide unsurpassed support in the Heavy Duty industry. My skillset and experience have allowed me to build a base of HD customers and connections whose relationships exceed normal expectations and loyalty to me and the brands I represent. I am an effective leader and team member that contributes regularly to the progression and development of my colleagues and company. My passion for teaching and training is unmatched in the industry. I pride myself on being different and more caring than others in my field to effectively succeed in the endeavors tasked to me in my area of responsibility and beyond.
As a Business Development Manager I am responsible for coaching the dealer on how to drive revenue, margin growth and improvements in operational efficiencies by streamlining current processes, reviewing dealer’s parts sales strategies and providing inside and outsides sales training
Moving into the heavy duty industry I gladly accepted the responsibilities for developing and implementing sales strategies to grow the territory. Developing and maintaining relationships with existing and potential customers and managing sales processes of the assigned territory. Establishing unbreakable partnerships with current and new customers, as well as, their staff and end users. Providing unrivaled support in the sales process from manufacturing to installation. Calling on all levels of individuals in the industry: from CEO to Mechanic. Adorning the appropriate professional hat for each opportunity I encountered. Conquesting end users to change buying habits and purchase Kit Masters over the competition. Training and teaching those around me to be a confident expert in my product. Converting mishaps into lifelong business partnerships. All while representing this brand and myself with the utmost integrity and professionalism.
Ready for new challenges, I took on the job of Regional Operations/Sales Manager for TBC Corporation. I oversaw franchise territories in Michigan, Ohio, Kentucky, Georgia, North Carolina, South Carolina, Maryland, Pennsylvania and District of Columbia (DC). At the same time, I was also a Franchise Business Advisor, providing strategic leadership and training support to franchisees. I designed and facilitated classrooms training in all aspects of customer service, sales, and technical training. I proposed business plans towards sales growth and profit maximization. I made sure that vendor relations, whether new or existing, are maintained and strengthened. Here are some of my select contributions: ✰ I grew the Detroit market by 7.1% year over year, translating into a $1.2 million increase in sales. ✰ I also raised category sales in 7 markets by 10.2% through the implementation of company directives and Pilot Programs. ✰ I converted 2 new stores from being independent retailers were effectively converted into a branded Midas franchise via cold calls. ✰ Corporate growth goals in New Stores, Tire Sales, Comp Store Sales and Brake Sales were consistently met and exceeded. ✰ I also developed and rolled-out the Midas.com Tire Training and Tire Processes in the Detroit market area. ✰ Lastly, I played a key role in executing the MT20 Initiative in pilot programs. A vast undertaking of implementing a 0 tire inventory to a 500 tire inventory into a store with 16 weeks of training and hands on implementation. This was performed in 4 pilot markets.
I moved to Jack Demmer Lincoln of Dearborn after a couple of years where I oversaw the daily operations of the vehicle repair facility specializing in maintenance and tire sales. I was responsible for finding and training my people. I was both a manger and a mentor to all members of my staff, making sure that they all had the need knowledge and developed the required skills to be competent at what they do. I stayed on top of the work schedule and deadlines. I was successful in driving the car count towards goals and forecasted sales and trends on both peak seasons and off-peak seasons. But customer satisfaction was always priority number one. Here are some of my select contributions: ✰ I boosted the net profit by more than 200% Year over Year. ✰ Maintained and exceeded customer service index scores of 90% ✰ I developed a marketing strategy that increased car count by 10%
My career in automotive aftermarket sales started after I left Enterprise Rent-a-Car. I was the Area Manager in Ypsilanti, Michigan where I successfully transformed under-performing store gross profits from a negative to a positive within a year and earned multiple awards. Taking all that knowledge and experience, I was ready to manage a new team at North Brothers Ford in Westland, Michigan. My focus was on the improvement of sales across all categories — tires, brakes, batteries and maintenance. I designed marketing campaigns targeted towards attracting new customers. There is always a market for tires, so I organized the floor plan to better position them to walk-in customers. Another target sector was the fleet vehicle business that inspired a Joint Fleet Strategy to get more business in. Here are some of my select contributions: ✰ I reached a record-breaking revenue from repair orders of more than $390 per order. ✰ I surpassed customer service index scores of more than 90%. ✰ I consistently maintained and exceeded penetration goals and sales goals set by Ford Motor Co.