Kingston, Jamaica
With a solid foundation in Welding Technology, my pivot to the BPO industry has been marked by a strong commitment to customer satisfaction and technical support. At HANKS HEART INC, I harnessed my problem-solving prowess and communication skills to enhance customer experience and operational efficiency. Certified by NCTVET, I apply a technical mindset to navigate complex customer interactions, particularly within the realms of Aviation and Maritime Security. My aim is to leverage this unique blend of technical and security expertise to contribute to safety and excellence in my future professional endeavors.
• Provided tech support to callers, addressing tech issues over the phone while ensuring excellent customer experience. • Maintained handle time and reduced repeat calls for efficient customer service. • Developed strong communication and problem-solving skills in a fast-paced environment.
• Conducted cold calling and lead generation to enroll pass college students with federal debts into the Student Loan Forgiveness program. • Achieved a 30% increase in program enrollment through effective communication and persuasion skills. • Developed strong negotiation and problem-solving abilities while working with diverse clients. • Enhanced customer service skills by providing personalized assistance to each student.