Gladenbach, Hesse, Germany
Als Head of Customer Experience Consulting bei paulusresult GmbH unterstütze ich Teams dabei, Kundenerfolg, Zufriedenheit und Bindung durch innovative Lösungen und den Einsatz von künstlicher Intelligenz zu fördern. In meiner aktuellen Rolle arbeite ich daran, effektive Strategien zur Optimierung der Kundenerfahrung zu entwickeln und umzusetzen. Meine Tätigkeit als Projektleiterin und Beraterin bei paulusresult GmbH sowie Expense Reduction Analysts - Europe hat meine Kompetenzen in den Bereichen Kundenerfolg und Kundenzufriedenheit weiter vertieft. Ich setze mich dafür ein, nachhaltige und effektive Lösungen zu entwickeln, die auf die Bedürfnisse unserer Kunden abgestimmt sind.
• Drive the learning management system in FHT Division. • Responsible to develop, Implement and drive learning development paths for all business units in FHT division. • Manage the strategy, execution, and delivery of training programs across the Business Units. • Guide and supports the BUs and R&C from the division through the LMS implementation and execution. • Communication interface to R&C/Division/BUs • Measure employee's information retention rates by issuing assessment tests on course materials. • Actively seek current training methods and best practices to facilitate training employees and customers • Implement planning to execute annual training courses for the division BUs and R&C
• Drive the learning management system in FHT Division. • Responsible to develop, Implement and drive learning development paths for all business units in FHT division. • Manage the strategy, execution, and delivery of training programs across the Business Units. • Guide and supports the BUs and R&C from the division through the LMS implementation and execution. • Communication interface to R&C/Division/BUs • Measure employee's information retention rates by issuing assessment tests on course materials. • Actively seek current training methods and best practices to facilitate training employees and customers • Implement planning to execute annual training courses for the division BUs and R&C • Steer / coordinate training seminars, incl.: Travel & accommodation arrangements, Facilitation, Participant management, • Organization for the FHT division the central (training) mailbox and guide training related elements in the team.