Philippines
With 9 years of experience in B2B Account Management and Customer Success across technology, SaaS, and telco, I support businesses by guiding clients through onboarding, driving product adoption, and building long-term, value-driven partnerships. I thrive in people-focused roles that blend empathy, strategy, and cross-functional collaboration, bringing a proactive, solutions-driven approach to managing client relationships and supporting retention and growth. Core strengths include: • Account Management & Customer Success • Client Retention & Relationship Building • Onboarding, Adoption & Renewals • Cross-functional Collaboration • CRM & Customer Engagement Tools
• Delivered personalized onboarding and product training to 10+ clients weekly via onsite visits, virtual sessions, webinars, and group formats, accelerating platform adoption and customer readiness. • Managed end-to-end onboarding operations: welcome communications, scheduling, quote/order processing, account activation, and support, ensuring a seamless client handoff and strong early engagement. • Provided technical guidance on hardware setup, troubleshooting, and system integration during critical go-live stages, driving customer satisfaction and operational success. • Collaborated with Sales, Product, Renewals, Finance, and Support teams to champion customer needs, promote feature adoption, and improve long-term retention.
• Conducted 10+ tailored product demos per week, aligning solutions with client needs to boost engagement and conversion potential. • Prospected and qualified 30+ new leads weekly through referrals, research, and cold outreach. • Closed 2 new client deals, contributing directly to pipeline growth and team revenue targets.
• Managed a portfolio of 100+ enterprise accounts, driving revenue growth through strategic pipeline development, consultative selling, and presenting enterprise programs to HR, Admin, and IT stakeholders. • Consistently exceeded sales targets: achieved 138% of quota in 2017, 158% in 2018, and 220% in 2019. • Executed 25+ monthly sales blitzes (pre-pandemic) to generate leads, increase brand visibility, and expand market presence. • Led and mentored a team of 4 sales professionals (2020–2022), setting performance targets, resolving client escalations, and fostering a collaborative sales culture.
• Provided on-site support for private events such as weddings, birthdays, and celebrations, assisting with vendor coordination, guest flow, and real-time issue resolution.
Asian Defense, Security & Crisis Management Exhibition and Conference (ADAS) 2016 – VIP Liaison Support: • Provided dedicated support to senior military delegates and officers from Thailand during the week-long conference. • Managed schedules, coordinated appointments, and ensured smooth participation by delivering high standards of hospitality, communication, and cultural sensitivity.