Louvain Metropolitan Area
Trilingual Sales & Operations Executive / COO profile with 20+ years of experience helping service-driven organisations grow, structure and scale across IT, digital, engineering, SaaS and entrepreneurship. My background combines commercial growth, P&L ownership, operational excellence, cross-functional leadership, digital transformation and a strong focus on people, values and sustainable performance. My Core Competences include: - Business Operations & Delivery Management - Business Development & Revenue Growth - Operational Excellence, Process Optimisation & Scalability - Business Performance Steering — P&L, KPIs, margin drivers and forecasting - Governance, Management Cadence & Cross-functional Alignment - Change Management & Organisational Transformation - Digital Transformation — CRM/ERP/ATS, workflow automation and AI enablement - Manager Development, Coaching & Team Empowerment - Executive Stakeholder Management & CEO Sparring Partner
TMC Belgium is part of TMC Group, an international high-tech consulting company active across engineering, IT, digital, life sciences and manufacturing. The group operates through its Employeneurship model, combining client project delivery with the personal and professional development of its consultants. As Head of IT Services Belgium, I led the operational optimisation, transformation and business development of the IT Services division, active in software development, data, AI and digital projects within the Belgian tertiary sector. - Member of the Steering Committee, contributing to business priorities, KPI reviews and cross-functional alignment. - Led operational structuring across business development, staffing, delivery governance, reporting and tooling. - Redesigned workflows and management routines to improve productivity, predictability and scalability. - Implemented AI-enabled automation and contributed to the Bullhorn CRM/ATS selection and roll-out. - Established a bid office and tender processes to improve governance and execution discipline. - Coached Business Managers and consultants on performance, role clarity and delivery follow-up.
Boond is a SaaS ERP platform built specifically for IT services, engineering, and consulting companies. Founded in 2009, it helps firms manage their full business lifecycle in one system: CRM and sales pipeline, recruitment/ATS, staffing, project follow-up, timesheets, expenses, invoicing, reporting, and HR processes. As Business Broker, I supported the development of business opportunities by engaging with founders and managers of service-driven companies facing operational challenges around CRM, recruitment, staffing, invoicing and reporting. - Positioned Boond as an integrated operating platform to improve process visibility, operational discipline and management reporting. - Engaged with decision-makers to understand their business lifecycle, operational pain points and scaling challenges. - Strengthened my understanding of SaaS-enabled operating models for service-driven organisations.
Euranova aims to implement active surveillance of technology trends for the purpose of innovation and the digital transformation of businesses, and to differentiate them strategically. Its main vector: information management, big data and analytics. As Sales Director for Data & AI Services, I led the structuring and scaling of the professional services business across Belgium and France, combining go-to-market execution, business operations, sales-delivery alignment and P&L performance management. - Scaled the Data & AI services business from €7M to €11M revenue across Belgium and France. - Built a scalable business operating model combining market segmentation, sales playbooks, qualification standards, forecasting routines, CRM discipline and KPI reporting. - Recruited, onboarded and coached an international team of Business Managers, improving role clarity, commercial discipline, collaboration and performance management. - Strengthened sales-delivery alignment to improve deal quality, staffing feasibility, margin predictability, customer satisfaction and operational execution. - Translated complex Data & AI capabilities into executive-level business value propositions for C-level and senior stakeholders. - Supported strategic opportunities, executive negotiations and key-account expansion. - Managed key P&L drivers, including revenue, margin, staffing, utilisation and predictable business performance.
Nalys Group is an Engineering and High Technology Consulting company (300 people) with an European expansion. As Head of Systems Division, Associate Managing Director and Board Member, I managed the Systems Division, combining Embedded Systems, Web Applications and Mechanical Engineering expertise. I led the organisational redesign and integration of multiple business units into one scalable division, contributing to stronger governance, operational consistency and Private Equity readiness. - Contributed as Board member to strategic decisions, divisional performance, governance and transformation priorities. - Reorganised and merged Mechanical, Embedded Systems and IT/Digital units into one integrated Systems Division. - Led operations, delivery and people management for 100+ consultants across multiple technical domains. - Managed and coached Business Managers, recruiters and consultants, improving role clarity, collaboration and execution discipline. - Managed divisional P&L, margin levers, staffing, utilisation and performance reporting. - Structured the division’s operating rhythm through clearer priorities, KPI follow-up, management routines and performance reviews.
Scarpe Diem was a family-owned SME active in shoe retail on the Belgian market. As Co-Founder and Managing Partner, I held full business ownership across operations, finance, HR, IT, legal, suppliers, store management, sales, marketing and customer experience. - Structured day-to-day operations, staffing, supplier relationships, budgeting and performance follow-up. - Managed finance, IT, HR and legal matters with direct accountability for results. - Drove commercial actions, customer experience and local market positioning. - Developed a strong understanding of SME realities, operational pragmatism and business-owner accountability.