Brampton, Ontario, Canada
Senior Credit Risk & Finance Professional Applying business insight and professional judgment in negotiating sound business agreements ___________________________________________________________________________ Proficient B2B credit risk & finance professional with over 20 year’s experience across multiple industries including Information Management, Telecommunications and Reseller Services. Extremely adept at risk analysis, full cycle accounting, audit trails & controls, client relations & support. Core competencies include: • Credit, Audit, Financial Reporting, AR, AP & Billing: Working knowledge of several job functions, related processes with the ability to multitask & work under high pressure within tight timelines • Financial Standards & Policies: Strong analytical skills with excellent understanding of accounting principles & practices • Negotiation: Ability to settle differences and work out a compromise/minimize risk • Customer Support: Good listener, attention to accuracy & detail, go out of my way to understand, help, troubleshoot and/or resolve complaints/problems • Policy & Process Improvement: Inquisitive – ability to gather intelligence and analyze the results to make recommendations for greater efficiencies, audit trails & internal controls • Project Management: Integrity - all planning programs I undertake are oriented towards being delivered on time and on budget • Coach, Mentor & Team player: Ability to recognize team member strengths, coach, train, pool resources and work towards a common goal • Strong communication skills: Enjoy creating the programs & finding the tools to increase communication effectiveness across various levels within the company as well as externally
• Manage client accounts within assigned portfolio of both Canadian and US businesses whilst building client relationships, negotiating payment arrangements, logging any billing dispute and following up with Client Service teams for resolution • Monitor and manage “shipment hold/notification” screen and engage Credit Services for limit increase reviews/limit transfer when required • Enlist the efforts of the Operations team and Senior Management when necessary to accelerate the collection process • Analyze unapplied amounts and follow up with respective clients for payment remittance details • Identify problem accounts and provide recommendations related to recovery • Maintain compliance with required internal controls and departmental procedures • Collect funds, Prepare JV’s and monitor monthly cash forecast i.e. GST & Month End Settlement clients • Identify problem accounts and provide recommendations related to recovery • Maintain accurate documentation of all collection efforts, and provide updates on collection activity • Submit periodic PMO’s to CFS Adjustments team to match off debits & credits on clients accounts • Covered my backup partner’s portfolio with handling their day to day tasks when my colleague was away from the office while on extended leave of absences, vacation time off, sick days, breaks etc. • Assist with any other duties as required
• 3rd Party Collections – Managing a portfolio for a mix set of clients • Efficient time management with handling of Outbound/Inbound calls • Used automated dial systems to generate contact with target consumers (debtors) and third parties to drive team collection efforts • Maintained a strict compliance with various provincial and company regulations • Documented all collections and skip tracing attempts and related activities, in details, in collections database system • Employed soft skills as well as specific skills/steps to incorporate most effective approach and resolution, based on each individual consumer and situation at hand • Requested and reviewed credit bureau files when necessary to maximise collection efforts • Completed financial capacity assessments with debtors to determine ability to pay • Negotiated the highest recoveries professionally attainable and set up automated monthly payment arrangement and settlements
• Managed a high volume of Global B2B credit risk assessments for new & existing customers in high stress situations within tight timelines • Completed credit assessment reviews with unlimited credit limit requirements, negotiated credit terms and approved and/or provided credit recommendations for management review based on company's credit limit policy approval thresholds • Acquired customer data from Great Plains, SAP, OLAP, ITSM, SalesForce, CreditRiskMonitor, Hoovers, Dun & Bradstreet, customer's websites and web research to complete risk assessments • Played an integral role in the design, testing & implementation of a credit work flow tool for credit review submission for approvals, subsequent documentation retention and audit trail. • Initiated & designed a finance section addition for implementation to the SalesForce system to assist cross functional teams, resulting in sales opportunities in pipeline proactively reviewed at an earlier stage in the process, better management & follow up, & ultimately benefited in reduction of credit hold orders • Initiated & job shadowed sales support team members, identified & implemented changes to areas with cross functional improvements and time savings • Involved in User Acceptance Testing to identify pass or fail in systems • Member of the cross functional department Super User Group team, the Finance Communications quarterly newsletter creation team and the Fire Warden Team
• Managed B2B credit risk analysis, negotiated terms & prepayments where required and established credit limits for B2B commercial customers in Canada & the USA for both new & existing accounts, utilizing customer data from D&B: GDM & DNBI credit reports, Triton, Rampart, financial statement analysis, trade & bank reference feedback and online research • Engaged in a Six Sigma project resulting in the creation of a tool proactively identifying customers for credit review utilizing data from two separate systems i.e. sales contact management data & customer’s approved credit limit • Minimized bad debt/credit risk by working closely with Accounts Receivable, Sales & Distribution department teams to ensure satisfactory payment arrangements were made on overdue accounts, resolved customer disputes & any pending RMA's addressed • Collaborated in the re-evaluation & remapping of the entire credit process. • Coached & trained junior staff members in the process of credit adjudication & proper customer master system account maintenance pertaining to the addition and verification of new customer locations & taxation, direct buy, reseller & leasing rules • Hosted colleagues in the company wide inter-department job exchange program • Special projects when required
• Managed credit risk analysis, negotiated terms and established credit limits for B2B commercial credit existing 8000 plus account & new customer accounts, utilizing D&B & Equifax credit reports, financial statement analysis, trade references & bank reference checks feedback • Minimized bad debt exposure by filing PPSA registrations, negotiating terms when required, obtaining security deposits & mandatory pre-authorized payments • Collaborated in the re-evaluation of the entire credit process • Analyzed and reconciled problem and disputed customer accounts • Collaborated with Customer Service and Billing Investigation teams to resolve disputes and process adjustments • Managed Telephone Line/Account Suspensions, Disconnections & Write Off's • Collections: Reduced DSO significantly within portfolio assigned • Coached & trained three staff members on credit adjudication & related system processes. • Participated in Employee Focus Groups which resulted in coordination with the Marketing Department, that led to the creation of product training programs for entire finance department • Special projects when required.