Switzerland
INFORMATION TECHNOLOGY DIRECTOR Results-oriented IS senior manager with 20 years of experience in various IS position with a broad view of business and IS stakes, combining leading-edge technologies with sound business leadership. Specific expertise in digital areas and e-Business, transformation program management, customer relationship management and commercial system, IS architecture and telecommunication technologies. Specialties: ebusiness and CRM IT transformation program and IT cost reduction plans Program management IT Architecture IT governance Billing and CRM Information system project management Technical and business of Telecommunication industry Major Outsourcing RFP management
Lead the Digital transformation of Orange Belgium and the evolution of the main commercial IT systems of Orange Belgium such as the CRM and campaign management applications, the customer digital touch points ( web and mobile applications), the order management systems (TIBCO), integration applications (ESB)/ micro services and the Business Intelligence echo system (ETLs, data warehouse, big data , reporting tools).
Manage a major program to build Omni channel solutions for the various Direct to consumer businesses of Nestlé group. Solutions for commercial channels enabling consistent omni-channel experience (web, mobile application, boutiques, contact centers) Adaptation of back office solution (supply chain, finance, business analytics) to support direct to consumer businesses Direct Management of a small program team (Cross functional lead, program office, business change manager) and indirect management of an extended team: ecommerce, boutique, contact center, supply chain, finance, business analytics, payment, marketing and sales solution teams
IS solution strategy and roadmap of the digital commerce and CRM domain based on the business strategy Project delivery for the eBusiness and CRM business units E-commerce, mobile and CRM solution delivery for Nespresso Direct and indirect Management of a team of 50 people (internal and external consultants) Technical environment: Hybris, Adobe AEM, Adobe Digital Asset Management, Mobile commerce application on iOS and Androïd, SAP CRM, Adobe analytics, Adobe Digital Tag management, Adobe Campaign management
E-commerce solution delivery within the overall IT transformation of Nespresso: business requirements, IT specification, development, testing and deployment in one pilot market Management of a team of 40 people (internal and external consultants) Technical environment: Hybris, Adobe CQ5,Adobe DAM, mobile applications
Definition and follow up of the Network &IT division budget: yearly budget definition and monthly divisional review with CTO Supporting monthly financial closing: Network and IT accounts validation, accruals and deferral validation. Financial results comments Validation of Network and IT project business cases Benchmarking activities Strategic plan definition for the Network and IT division Led major RFPs for the outsourcing of Network and IT activities Management of a team of 4 people (2 controllers, 1 architect,1 Program manager)
▪IT transformation program management with a strong focus on IT cost reduction ▪Network and IT financial management (budget management) ▪Management of the IT governance (project office, portfolio management, IT budget management, technical review board ▪Definition of the functional and technical IT architecture strategy ( product and infrastructure choices, strategic evolution plan ) meeting the overall OCH business strategy ▪Coordination of the network and the IT architecture ▪Update of IT description referential (ARIS product used as IT and business process referential) ▪Management of a team of 7 architects and 1 project office support ▪Technical environment: TOGAF, ITIL, SID, ETOM, Clarity, ARIS