Kamen, North Rhine-Westphalia, Germany
• Led end-to-end solution design and implementation initiatives across North America, translating commercial and operational requirements into scalable logistics solutions supporting business growth. • Owned complex tenders and RFP processes, including bid strategy, pricing models, commercial structuring, and contract negotiations with enterprise customers. • Partnered closely with Operations, IT, Finance, and Executive Management to design and implement customer-centric, cost-efficient, and scalable logistics concepts. • Successfully launched four major new customer operations across Machinery & Industrial (semiconductor spare parts, marine electronics, power cord retail) and Fashion (luxury apparel & lifestyle returns management). • Contributed to budget planning, margin optimization, and P&L steering of strategic projects, ensuring financial viability and long-term operational sustainability. Additional Responsibility as Sales Manager NA (03/2024–03/2025): • Primary point of contact for new customer inquiries and management of strategic key accounts in North America. • Ownership of the full sales cycle, from lead qualification and proposal management to pricing and contract closure. • Analysis and handling of customer requests (RFI/RFQ) in close collaboration with Operations, Engineering, and Finance to develop tailored logistics solutions. • Identification and promotion of cross-selling opportunities across international business units to strengthen global customer relationships. • Maintenance, analysis, and continuous improvement of the CRM system to ensure pipeline transparency, forecast accuracy, and structured sales management.
• Held accountability for site financial performance, budget planning and cost control. • Co-led the selection and appointment of the local Branch Manager, ensuring leadership continuity and operational stability. • Leadership of cross-functional functions (Engineering, Customer Service, Warehousing Operations, and Value-Added Services) at a multi-client site (six customers), including management of approximately 55 employees, with responsibility for HR processes, workforce planning, and health & safety. • Established and reinforced a strong safety and quality culture, embedding compliance and operational excellence across all functions. • Ensured stable day-to-day operations while driving continuous improvement initiatives to enhance efficiency, service levels, and cost performance.
• Full responsibility for end-to-end tender processes for warehousing and logistics projects. • Analysis of customer requirements and development of cost models and pricing strategies. • Cross-functional coordination of tender and project teams (Sales, IT, Finance, Operations, Engineering, and Management). • Support of contract negotiations, including KPIs, SLAs, and commercial terms. • Successful implementation of two new customer projects within the Machinery & Industrial vertical (spare parts and consumables for semiconductor manufacturing, as well as laser cutting and bending systems). • Monitoring of carbon footprint using CoZero and implementation of sustainable, resource-efficient processes.
- Dualer Bachelor Logistik (B.A.) - Durchlauf verschiedener Rhenus Standorte: - Rhenus Automotive - Rhenus Port Logistics - Rhenus Freight Logistics - Rhenus Contract Logisitcs