Jakarta, Indonesia
I audit Shopify stores and find exactly where they're losing revenue — page speed, checkout friction, missing retention mechanics. Every finding comes with an estimated dollar impact. Founder of recovermargin.com. I built a B2B website from scratch that generated 90+ inbound leads and 5 confirmed sales in 4 months — no ads, no agency, no marketing team. Just structured thinking, the right funnel, and execution. That's what I bring to every system and business challenge I work on. Over the past 15 years, I've simplified business operations by cutting repetitive workflows, eliminating unnecessary processes, and reducing hardware costs through thin-computing infrastructure — without sacrificing performance or reliability. My focus goes beyond keeping systems running. I connect technology decisions to operational realities — fixing what's quietly broken, simplifying what's unnecessarily complex, and making sure IT investments actually show up in business outcomes. Over 19 years across ERP modernization, infrastructure, and cross-functional projects, I've learned that most system problems are execution problems in disguise. I take ownership of that gap — from governance and data integrity to vendor decisions and business continuity. Open to leadership roles where IT is a strategic driver, not just a support function. I also work with growing businesses on system implementation, process clarity, digital roadmap alignment, and technical architecture — including web systems including UI/UX, API integration, SQL-based data design, and system auditing.
Led end-to-end reliability and governance of ERP and operational systems supporting 20+ cross-functional users across warehouse, procurement, finance, and operations in a multi-site environment, ensuring uninterrupted transaction processing and management reporting. Defined infrastructure standards and oversaw server lifecycle decisions, approving architecture upgrades to maintain scalability, system resilience, and operational continuity. Held accountability for system availability, incident response, and business continuity planning — coordinating vendors and internal teams to safeguard backup integrity and minimize operational disruption. Provided leadership and operational direction to IT staff, establishing structured execution practices for system maintenance, infrastructure support, and incident management. Acted as escalation authority for business-critical system and data issues, ensuring timely resolution aligned with operational priorities. Strengthened data governance by resolving structural data integrity issues that impacted financial closing accuracy and management visibility. Oversaw process design and refinement of website-driven lead intake and CRM-aligned workflows to improve commercial follow-up consistency and reduce manual intervention. Improved operational efficiency by correcting systemic flow logic and reducing recurring reconciliations, enabling cleaner transactional execution across departments. Supported cross-functional operational priorities during high-risk situations, balancing hands-on intervention with structured resolution management. Led targeted system modernization improvements, reducing recurring issues by ~40% and enhancing overall application performance and reliability.
Collaborated with 3 engineers to design and develop a Property Management System (PMS) tailored to user needs, boosting system reliability by 80%. Our teamwork resulted in resolving client issues ahead of deadlines, leading to a measurable increase in client satisfaction.
Directed the design and implementation of a Retail Information System across 11 outlets, aligning technology initiatives with business objectives and improving operational efficiency by 15% while reducing structural costs.
Led a cross-functional team of two in designing and customizing a tailored ERP solution. I implemented closely with developers, analysts, and end-users to ensure the solution met specific business needs. This collaborative effort boosted user satisfaction by 25% and improved operational efficiency by 30%.