Chennai, Tamil Nadu, India
As a Technical Lead at Cognizant, I lead 24x7 Network Operations Center (NOC) monitoring over 7,000 devices and 1,500 servers, ensuring service reliability and swift incident resolution. My role involves overseeing P1/P2 incident management, coordinating with L2/L3 teams during critical events, and driving continuous improvement through SOP updates, RCA documentation, and alert workflow optimization. A graduate of KPR Institute of Engineering and Technology with a Bachelor of Engineering (BE), I bring expertise in NOC operations, SolarWinds monitoring, and ITIL practices. Passionate about mentoring junior engineers and enhancing operational efficiency, I contribute to reducing incident noise and improving MTTR, supporting seamless infrastructure and network performance.
Leading NOC operations across 7,000+ devices and 1,500+ servers using SolarWinds, NetBrain, BBNA, and StruxureWare. Driving P1/P2 incident resolution, coordinating bridge calls with L2/L3 teams, and ensuring rapid service restoration. Overseeing SOP updates, RCA documentation, and stakeholder reporting for continuous improvement. Mentoring junior engineers and optimizing alert workflows to reduce noise and improve MTTR.
Managed 400+ monthly incidents and 50+ daily alerts via ServiceNow, maintaining SLA compliance. Performed L1.5 troubleshooting including tunnel operations via BBNA and proactive fault detection. Monitored environmental parameters in data centers using StruxureWare to prevent service disruptions. Recognized for reducing network issues by 20% and improving incident response time by 30%.
Provided L1 support for infrastructure and network issues using runbooks and monitoring tools. Assisted in ticket triage and collaborated with vendor teams during critical events. Supported SOP documentation and alert hygiene improvements for the NOC team.